2 of 2 Permanent Knowledge Management Jobs in Northern Ireland

Star SDI-accredited, customer-led environment. This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 European IT Service Desk operation Build, mentor and develop a team … Team Leads and Analysts Own Major Incident Management, acting as senior escalation point Drive service excellence through strong ITSM processes and governance Define and deliver the Service Desk strategy, KPIs and service reporting Strengthen stakeholder relationships across IT and the wider business Lead service improvement initiatives, automation and knowledge ...

Star SDI-accredited, customer-led environment . This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 European IT Service Desk operation Build, mentor and develop a team … Team Leads and Analysts Own Major Incident Management , acting as senior escalation point Drive service excellence through strong ITSM processes and governance Define and deliver the Service Desk strategy , KPIs and service reporting Strengthen stakeholder relationships across IT and the wider business Lead service improvement initiatives, automation and knowledge ...