12 of 12 Permanent Service Management Jobs in Northern Ireland

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

Network Operations function. This is a key operational leadership position, responsible for coordinating a technical support team during shift, ensuring incidents are managed effectively, service levels are consistently achieved and customers receive a high standard of service. The role would suit an experienced technical operations professional who is comfortable … working in a fast-paced environment, leading from the front and balancing day-to-day operational demands with the management of incidents, escalations and service improvement. The Role As NOC Shift Lead, you will take responsibility for the effective running of the operation throughout your shift. You will ...

Operations function. \n This is a key operational leadership position, responsible for coordinating a technical support team during shift, ensuring incidents are managed effectively, service levels are consistently achieved and customers receive a high standard of service. \n The role would suit an experienced technical operations professional … comfortable working in a fast-paced environment, leading from the front and balancing day-to-day operational demands with the management of incidents, escalations and service improvement. The Role\n As NOC Shift Lead, you will take responsibility for the effective running of the operation throughout your shift. ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery Manager leading the delivery of essential roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about ...

needs, identifying opportunities for improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream … transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

leader mondial de la distribution de produits alimentaires et non alimentaires pour les professionnels de la restauration. Au cœur de l'alimentation et du service, les collaborateurs de Sysco contribuent chaque jour à la réussite de nos clients. Notre raison d'être : Relier le monde en distribuant des produits … européenne, nous recrutons un : IT CHANGE LEAD H/F Localisation : Kremlin-Bicêtre (94) Mode de travail : Hybride Déplacements : occasionnels en Europe Rattachement : IT Service Management Europe Votre rôle Au sein de l'organisation IT Europe, vous êtes le garant du processus de gestion des changements et contribuez ...

escalation point for complex incidents and problems Lead infrastructure improvements, upgrades and technology roadmaps Support Microsoft 365, Teams, Entra ID, Exchange Online and endpoint management platforms Drive security, compliance and service performance across the workplace estate Manage relationships with technology vendors and service providers What … Bring Proven experience in a senior infrastructure, support or architecture role Strong expertise across Microsoft 365, Entra ID, Active Directory, Teams and Endpoint Management Experience with workplace technologies, collaboration platforms and unified communications Experience operating within ITIL service management environments Desirable: Microsoft certifications ITIL qualification Experience with ...

escalation point for complex incidents and problems Lead infrastructure improvements, upgrades and technology roadmaps Support Microsoft 365, Teams, Entra ID, Exchange Online and endpoint management platforms Drive security, compliance and service performance across the workplace estate Manage relationships with technology vendors and service providers What … Bring Proven experience in a senior infrastructure, support or architecture role Strong expertise across Microsoft 365, Entra ID, Active Directory, Teams and Endpoint Management Experience with workplace technologies, collaboration platforms and unified communications Experience operating within ITIL service management environments Desirable: Microsoft certifications ITIL qualification Experience with ...

escalation point for complex incidents and problems Lead infrastructure improvements, upgrades and technology roadmaps Support Microsoft 365, Teams, Entra ID, Exchange Online and endpoint management platforms Drive security, compliance and service performance across the workplace estate Manage relationships with technology vendors and service providers What … Bring Proven experience in a senior infrastructure, support or architecture role Strong expertise across Microsoft 365, Entra ID, Active Directory, Teams and Endpoint Management Experience with workplace technologies, collaboration platforms and unified communications Experience operating within ITIL service management environments Desirable: Microsoft certifications ITIL qualification Experience with ...

desktop virtualisation technologies, both remotely and on customer premises. Day-to-day of the role: Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution. Maintain constant communication with customers, keeping them fully updated throughout the lifecycle … ConnectWise Manage and Automate. Excellent interpersonal skills, self-motivation, flexibility, and a team-oriented approach. Strong problem-solving and decision-making skills. Exceptional customer service and care. Benefits: Competitive salary and benefits package. Opportunities for professional growth and learning new skills. Supportive and collaborative work environment. Special Requirements ...

consultants. Serve as the operational escalation point when automated pipelines encounter exceptions, edge cases, or platform integration errors. 2. Knowledge Base & Prompt Lifecycle Management Curate, clean, and organize internal runbooks, standard operating procedures (SOPs), threat intelligence, and product documentation stored in Amazon Bedrock Knowledge Bases and Amazon OpenSearch Service … related field. Master's degree is a plus! Experience: 3-5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows. Cybersecurity Foundation: Working ...