Manager, Technical Support – Projects & Services (Global)
- Location
- Belfast City District, Northern Ireland, United Kingdom
lifecycle, owning escalation, governance, and performance of the global technical support function, and acting as the primary interface between End User, Field Service, Engineering, and Quality.Duties & Responsibilities1. Global Technical Support LeadershipLead a distributed network of factory-based and regional technical support personnelOwn advanced … processes (Salesforce as system of record)Implement automation and AI-enabled capabilities for:Case intake, routing, and triageCase assignment and prioritizationKnowledge base and self-service toolsEstablish a single global customer entry point (email/phone) for technical support5. Cross-Functional Liaison (Critical Role)Act as the primary integration ...