2 of 2 Permanent ServiceNow Jobs in Northern Ireland

fluent speaking/writing of English and French* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools … methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours ...

ServiceNow Principal Consultants (and Above) – Full Time | Hybrid, Europe-Based We’re looking for a seasoned ServiceNow Principal Consultants or Senior Leaders to drive strategic ServiceNow initiatives across Europe for a leading consulting organisation. This full-time hybrid role offers the chance to lead high-impact consulting engagements and shape … digital transformation programs. Key Responsibilities: Lead and oversee complex ServiceNow projects and advisory work. Define strategy, architecture, and best practices across the platform. Build trusted relationships with senior client stakeholders. Provide thought leadership, mentoring, and delivery oversight. Requirements: Extensive ServiceNow consulting experience at Principal, Managing, or Director level. Strong background ...