Technical Services Engineer
Belfast, County Antrim, Northern Ireland, United Kingdom
ClearCourse
Company description: ClearCourse Job description: Are you an experienced IT support technician with a passion for training? We are looking for a Technical Services Engineer who will act as the point of contact for customers and Junior support staff. Responsibilities include logging and addressing tickets, maintaining detailed records of customer interactions, training customers on how to use the … system and engaging with customers in a professional and amicable manner. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Training, Migrations, and Bespoke Template work. Key Accountabilities: Learn and understand the Companys products and services Act as the customers main point of contact within the Company, including answering the phone, logging tickets More ❯
Employment Type: Permanent
Posted: