3 of 3 Permanent Continuous Improvement Jobs in Northwich

customers interact with online services? We're looking for a Digital Experience Coordinator to support the day-to-day running, performance and continuous improvement of our digital customer platforms. You'll work across online chat, self-service and automated customer journeys, investigating digital issues and identifying opportunities … Managing digital platform cases through Salesforce, investigating issues affecting websites, portals, online chat, booking systems and other online customer journeys. Supporting the performance and continuous improvement of online chat, chatbots, Agentforce, self-service and automated customer processes. Identifying recurring issues, customer pain points and opportunities ...

Experience & Digital team at RMG. This is a hands-on role where you'll take ownership of the day-to-day performance and improvement of our digital customer journeys, including online chat, self-service, automated processes and AI-enabled solutions. You'll look for smarter ways of working … What you'll be doing You'll play a key role in developing and improving our digital customer experience, including: Owning the performance and continuous improvement of online chat and associated customer journeys. Identifying opportunities to improve customer self-service and digital deflection. Mapping and improving processes ...

customers interact with online services? We're looking for a Digital Experience Coordinator to support the day-to-day running, performance and continuous improvement of our digital customer platforms click apply for full job details ...