CS Operations and AI Specialist
- Location
- Norwich, England, United Kingdom
Technical skills Proven, hands-on experience using AI to automate business processes - not just operating tools, but building and optimizing them. Experience working with CRM, Customer Success Platform, and Support Tickets Management Applications. Ability to build reports, dashboards, and analyse operational data. Understanding of workflow automation concepts and system integrations. … Google Sheets data analysis skills. Preferred experience Experience with leading large language model platforms such as Claude and Gemini . Experience with enterprise CRM/Support Ticket systems (Salesforce). Experience with the Google Workspace suite. Experience with Customer Success platforms (e.g., Planhat). Personal attributes Strong attention to detail ...