7 of 7 Permanent Customer Service Jobs in Norwich

We are looking for an experienced IT Engineer who can support a large customer base across Norfolk. The role will see you both work onsite and float across their many clients helping support and implement solutions that will streamline the support fixing process. A 2nd/3rd Line Engineer, you will gather requirements and understand important pain points. Working … many open cases at one time; Rapidly establishing a good working relationship with clients and other professionals Testing and evaluating new technology; Skills Required: Excellent understanding of providing outstanding customer service; Experienced in latest Windows and Server operating systems; Experienced in latest Microsoft Exchange technologies including: SMTP, POP3 & IMAP; Working knowledge of Active Directory, TCP/IP Networking … experience using DNS & DHCP; Excellent communication skills and ability to work independently MCSE and/or CCNA desirable To work with an business who have a great reputation for customer service and internal culture, apply now More ❯

well-established organisation based in Norwich who are looking to recruit an experienced IT Engineer to join their team. This is a fantastic opportunity for a technically skilled and customer-focused individual to support a diverse range of IT systems across commercial, governmental, and educational environments. Key Responsibilities: Install and configure hardware, operating systems, and applications Monitor and maintain … strong working relationships with clients and colleagues Test and evaluate new technologies Carry out other duties as directed by senior staff Skills & Experience: Commercial experience in IT support Strong customer service and communication skills Full, clean UK driving licence Proficiency in Windows, Server OS, Microsoft Exchange (SMTP, POP3, IMAP) Working knowledge of Active Directory, TCP/IP, IP More ❯

well-established organisation based in Norwich who are looking to recruit an experienced IT Engineer to join their team. This is a fantastic opportunity for a technically skilled and customer-focused individual to support a diverse range of IT systems across commercial, governmental, and educational environments. Key Responsibilities: Install and configure hardware, operating systems, and applications Monitor and maintain … strong working relationships with clients and colleagues Test and evaluate new technologies Carry out other duties as directed by senior staff Skills & Experience: Commercial experience in IT support Strong customer service and communication skills Full, clean UK driving licence Proficiency in Windows, Server OS, Microsoft Exchange (SMTP, POP3, IMAP) Working knowledge of Active Directory, TCP/IP, IP More ❯

support the technology team. The chosen apprentice will help support customers across the Norfolk and Suffolk region. KEY DUTIES Provide technical support; answering support queries via phone, email & self service Supporting users via remote assistance, providing a high level of resolution at first contact To maintain a high degree of customer service for all support queries, adhering … to all service management principles (Incident Management Process) To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected Respond to requests from users and help them resolve hardware or software requirements Support users in the use of IT equipment by providing necessary guidance and advice To escalate more complex More ❯

trusted, in-person relationships with clients. Maintain accurate records in our PSA/RMM and documentation system. Provide on-site services where you will be primarily based. Assist our Service Desk and Provisioning teams when not travelling. Experience and Skills Required You should have experience with M365, Active Directory and Windows across troubleshooting and support. You should also have … Configuration and troubleshooting of DrayTek (or similar) routers. Configuration and troubleshooting of Ubiquiti Wi-Fi (or similar). Experience liaising with third-party providers (e.g. Dell, BT). Strong customer service and client-facing skills. Experience working within formal processes (e.g. ISO 27001, GDPR). Comfortable working in a fast-paced, rapidly changing environment. Remuneration and Benefits Guaranteed More ❯

research and implement SEO best practices to maximize the visibility and reach of the content you create. Cross-functional collaboration: Work closely with other teams, including sales, product, and customer service, to ensure that content is accurate, up-to-date, and aligned with business goals. Quality Assurance: Edit and proofread content to ensure it meets the highest standards More ❯

define how we use AI. This could be the role for you!!! Key Role Objectives Custom AI Development: Write backend code to integrate AI services into business workflows and customer-facing applications. API Integration: Build robust, secure integrations with third-party APIs using backend languages. System Design: Architect workflows and services that are maintainable, scalable, and secure. Deployment & Maintenance … monitoring. Desirable Skills Familiarity with LangChain, LlamaIndex, or similar orchestration frameworks. Experience with speech and voice AI APIs (Eleven Labs, Whisper). Knowledge of chatbot/voicebot design for customer service or sales. DevOps experience (Docker, Kubernetes, and CI/CD pipelines). If this is a role you would be interested in and want to hear more More ❯