6 of 6 Permanent Customer Service Jobs in Norwich

/to‐be processes Translate business needs into functional requirements, user stories, and acceptance criteria Provide functional expertise across Dynamics 365 CRM modules: Sales Customer Service Customer Insights/Marketing Field Service (where applicable) Define standards for: Business Process Flows Case management, SLAs, queues Forms, views ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. About the Role: The role is a Fixed Term Contract for 18 months, providing an excellent opportunity to gain considerable experience and make a meaningful … Working with the Migration Programme Manager to lead and manage a migration workstream, ensuring the workstream successfully achieves the programme aims and delivers good customer outcomes. A key part of the role is to ensure effective governance and oversight of migration activities, ensuring they align with regulations, policies, standards ...

technical support. You will act as a key escalation point from 1st & 2nd Line Support, resolving more complex technical issues and helping maintain high service standards in line with company quality controls and industry regulations. Ongoing training and professional development are essential parts of this role to ensure your … prioritise multiple open cases efficiently Escalate issues to third parties where required Act as the direct escalation point from the 1st & 2nd Line Service Desk Resolve specialist faults including 4G and VoIP technologies Support and mentor 1st & 2nd Line Technicians Monitor and maintain server backups Participate in weekend ...

Hours: 36 hours per week - flexible options considered Contract Type: Permanent Do you have a working knowledge of Microsoft Dynamics 365 Field Services, Field Service Mobile and Resource Scheduling Optimization? This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 With … business stakeholders, building relationships, communicating changes and managing expectations. You'll need certification in one of the following or equivalent experience: Microsoft Dynamics 365 Customer Service Functional Consultant, Microsoft Dynamics 365 Field Service Functional Consultant, Microsoft Power Platform Functional Consultant. Monitoring and day to day running ...

Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their … ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. As a Systems Engineer you will be responsible ...