3 of 3 Permanent ITSM Jobs in Norwich

clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues into simple ...

desktops, laptops, applications and associated equipment. ·Build, install, configure, upgrade and maintain IT equipment and software. ·Manage incidents and service requests within the IT service management system. ·Support Active Directory, Windows devices, Microsoft 365, Citrix and endpoint security tooling. ·Carry out site visits across Norfolk and Suffolk for hardware rollouts ...

required: Strong knowledge and practical experience of Product Lifecycle Management (PLM) systems, including Teamcenter. Experience of IT Application Lifecycle Management. Good understanding of IT Service Management principles and ITIL. Experience managing IT suppliers and third-party technology partners. Experience deploying and supporting IT solutions within an engineering environment. Experience working ...