7 of 7 Permanent ITSM Jobs in Norwich

Experience managing or contributing to structured knowledge management systems. • Exposure to client-facing technical roles or service delivery management. • Familiarity with PSA, RMM, and ITSM tools. If this sounds like you and you would excel, please apply directly through the link or reach out to Jack with any queries. ...

Qualifications Minimum 3+ years of hands-on experience with the ServiceNow platform, specifically within the SPM module Servicenow Certified Application Developer Strong understanding of ITSM and general ServiceNow architecture Solid grasp of ITIL principles and best practices Proficiency in JavaScript and experience working with ServiceNow APIs and web services Demonstrated ...

automate infrastructure and application workflows. Troubleshoot and resolve complex automation and platform-related issues. Support integrations with CI/CD pipelines, monitoring platforms, and ITSM tools. Ensure automation workflows meet security, compliance, RBAC, and credential management requirements. Mentor and train engineers on Ansible usage, automation patterns, and DevOps practices. Evaluate ...

Solid experience implementing RBAC, security controls, and compliance in regulated enterprises. Good understanding of CI/CD, DevOps practices, and integrations with monitoring and ITSM tools. Experience with configuration-as-code concepts and automation governance. Excellent communication skills with the ability to engage technical and non-technical stakeholders. Strong documentation ...

around user experience, documentation and support. Advising across the full platform lifecycle—ideation, roadmapping, launch, iteration and retirement. Helping clients maximise value from existing ITSM tools and frameworks. Building DevOps and platform engineering maturity roadmaps, including areas such as Generative AI and product-centric delivery. Introducing new technologies, operating models ...

Deploy would be an advantage. Experience working with custom internally developed applications and interacting with development teams preferred. Knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years of experience working in an environment with: Adherence to formal change management processes. Delivery of services and support … defined service levels. Experience using IT Service Management systems. Effectively demonstrates teamwork, problem solving, initiative and integrity. Strong communication skills, both interpersonal and written. Able to properly organise and structure workloads and time management. This role requires a strong working relationship with both internal and external resources: Internal: BDO Global ...

Technical Solution Owner for ServiceNow engagements, from presales through delivery. Define solution architecture across one or more ServiceNow product lines including ITSM, ITOM, HRSD, CSM, GRC, or SecOps. Lead client-facing workshops and working sessions to identify requirements, translate business goals into platform capabilities, and deliver tailored architecture blueprints. Guide … least 5+ years of deep hands-on ServiceNow experience. Proven delivery expertise in at least two or more major ServiceNow product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps, SAM). Strong architectural understanding of the ServiceNow platform, with ability to lead the end-to-end technical solution lifecycle. Experience ...