2 of 2 DemandTrendPermanent Knowledge Transfer Jobs in Norwich

purpose. Investigate and resolve incidents escalated from the IT Service Desk, supporting the ICT Infrastructure Manager on more complex issues. Proactively identify and implement continuous service improvements, with clear knowledge transfer and documentation. Work collaboratively with our network and firewall managed service providers to resolve issues and implement requests. About You You will hold a relevant degree or … professional/vocational qualification in Information Technology (ideally CCNA or CompTIA Network+), or be able to demonstrate equivalent knowledge and experience. The ideal candidate will have: Extensive knowledge of IT infrastructure and systems architecture. Hands-on experience in implementation, support, and operations of technologies including M365, Active Directory, server administration, firewalls, networks, VMware virtualisation, and cloud hosting solutions. More ❯

purpose. Investigate and resolve incidents escalated from the IT Service Desk, supporting the ICT Infrastructure Manager on more complex issues. Proactively identify and implement continuous service improvements, with clear knowledge transfer and documentation. Work collaboratively with our network and firewall managed service providers to resolve issues and implement requests. About You You will hold a relevant degree or … professional/vocational qualification in Information Technology (ideally CCNA or CompTIA Network+), or be able to demonstrate equivalent knowledge and experience. The ideal candidate will have: Extensive knowledge of IT infrastructure and systems architecture. Hands-on experience in implementation, support, and operations of technologies including M365, Active Directory, server administration, firewalls, networks, VMware virtualisation, and cloud hosting solutions. More ❯