2 of 2 Permanent Lead Jobs in Norwich

Digital Support Lead £30,000 - £35,000 Norwich (Hybrid - Office based min 2 days per week) Reporting to: Digital Director The successful candidate will be a Hands-on Support Team Lead, overseeing Digital Support services ensuring performance against SLs, quality ticket handling and effective collaboration while acting as lead for digital training and familiarisation within the organisation. This will require … understand terms and strive to provide customer satisfaction at all times. Key Responsibilities: Train and upskill users when appropriate to do so with computer skills and information security expertise. Lead, mentor, and develop a team of Support Analysts. Monitor and manage ticket queues to ensure SLA compliance and workload balance. Act as a technical escalation point Maintain accurate, real-time More ❯

providing a positive experience for our Volunteers. We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading More ❯