3 of 3 Permanent Line Management Jobs in Norwich

translate technical delivery into meaningful client outcomes. Key Responsibilities Service Performance & Operations Own day-to-day service performance across incident, problem, and change management Monitor SLA/XLA adherence and drive continuous service improvement Analyse service metrics to identify trends, risks, and improvement opportunities Ensure operational processes are clearly … defined and consistently followed Oversee onboarding of new clients, services, and platforms Deliver accurate operational reporting to internal stakeholders Client & Stakeholder Management Act as the primary Service Delivery lead for assigned client accounts Build strong, trusted relationships with client stakeholders Lead operational and business service review meetings Manage client ...

PAYE Overview Our client is looking for a Digital Service Desk Team Leader to oversee the delivery of a high-performing, customer-focused first-line IT support function. This is a hands-on leadership role, responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining … high-priority issues Monitor ITSM dashboards, identifying risks and performance issues Coordinate resolution activities with infrastructure, applications, and SACM teams Team Leadership & Development Line manage Service Desk Analysts and Senior Analysts Conduct performance reviews, appraisals, and development planning Manage team rotas and ensure adequate service coverage Provide coaching, mentoring ...

Support data quality improvement for Localities, and on specific initiatives to support the data quality agenda across the organisation. o Under direction of their line manager,work closely with Contracts teams ensuring contractual requirements are communicated, understood and acted on. To ensure feedback is made in a timely … presentations Delivery of performance improvement using known tools (eg PowerBI/excel Awareness of contracts, Key Performance Indicators and NHS performance Staff supervision and management Desirable Managing change Skills Essential Ability to use a developing range of IT systems, Business Intelligence Tools and software packages specifically to present information ...