2 of 2 Permanent Salesforce Jobs in Norwich

Head of Customer Success

Location
Norwich, England, United Kingdom
compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce, Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. ...

CS Operations and AI Specialist

Location
Norwich, England, United Kingdom
existing tech stack, with a focus on data security standards suitable for regulated financial services environments. Integrate AI tools with leading business platforms (Salesforce Service Cloud, Google Workspace, Slack, Snowflake and Omni). Business Applications Administration & Configuration Implement, administer, and optimise all business applications across Support, Services and Customer Success … skills. Preferred experience Experience with leading large language model platforms such as Claude and Gemini . Experience with enterprise CRM/Support Ticket systems (Salesforce). Experience with the Google Workspace suite. Experience with Customer Success platforms (e.g., Planhat). Personal attributes Strong attention to detail and organisational skills. Curious ...