2 of 2 Permanent Service Management Jobs in Norwich

Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk … while contributing to wider digital transformation and service improvement initiatives. This role would suit an experienced IT support or service desk leader who combines strong people management skills with hands-on technical expertise and a passion for delivering excellent customer-focused services in a public-sector environment. ...

support the next phase of operational and digital maturity.Reporting directly to the Managing Director, the role will provide leadership across IT operations, infrastructure, service delivery, systems development, information security, automation, and data. The position combines strategic ownership with hands-on technical engagement, ensuring the organisation’s IT services … experience: Proven experience in a senior IT leadership role (Head of IT, IT Manager, or equivalent) Strong background in IT operations, infrastructure, and service delivery Experience operating within Microsoft enterprise environments (M365, Azure, identity and security) Track record of leading senior technical specialists and delivering through others Experience improving ...