and resolution of complex network incidents and performance issues. Configure, maintain, and troubleshoot network infrastructure including switches, routers, firewalls, and wireless access points. Design and implement secure LAN / WAN architectures and VPN solutions. Monitor network traffic and performance using diagnostic tools such as Wireshark, SolarWinds, or similar. Manage IP addressing schemes, VLANs, and routing protocols … improve operational efficiency and network resilience. Skills & Experience: Proven experience in a 3rd line or senior IT support role with a strong networking focus. In-depth knowledge of TCP/IP, IP Routing, DNS, DHCP, NAT, and subnetting. Hands-on experience with Cisco networking equipment and technologies. CCNA certification (required); CCNP or More ❯
Employment Type: Full-Time
Salary: £40,000 - £450,000 per annum, Inc benefits
Install and configure hardware, operating systems, and applications Monitor and maintain computer systems and networks Provide face-to-face and remote support to users Diagnose and resolve hardware / software faults Replace components and support application rollouts Set up user accounts and manage password issues Respond to call-outs within agreed timeframes Maintain documentation and produce relevant reports … IT support Strong customer service and communication skills Full, clean UK driving licence Proficiency in Windows, Server OS, Microsoft Exchange (SMTP, POP3, IMAP) Working knowledge of Active Directory, TCP/IP, IP Routing, DNS, DHCP Familiarity with Microsoft Office applications Ability to pass a DBS check MCSE and / or More ❯
Install and configure hardware, operating systems, and applications Monitor and maintain computer systems and networks Provide face-to-face and remote support to users Diagnose and resolve hardware / software faults Replace components and support application rollouts Set up user accounts and manage password issues Respond to call-outs within agreed timeframes Maintain documentation and produce relevant reports … IT support Strong customer service and communication skills Full, clean UK driving licence Proficiency in Windows, Server OS, Microsoft Exchange (SMTP, POP3, IMAP) Working knowledge of Active Directory, TCP/IP, IP Routing, DNS, DHCP Familiarity with Microsoft Office applications Ability to pass a DBS check MCSE and / or More ❯
The role will see you both work onsite and float across their many clients helping support and implement solutions that will streamline the support fixing process. A 2nd / 3rd Line Engineer, you will gather requirements and understand important pain points. Working with the larger team, you will implement new technology to stop some of the needless firefighting … of actions, either face to face or over the telephone to help set up systems or resolve issues; Troubleshooting system and network problems and diagnosing and solving hardware / software faults; Providing support, including procedural documentation and relevant reports; Supporting the roll-out of new applications; Prioritising and managing many open cases at one time; Rapidly establishing a … of providing outstanding customer service; Experienced in latest Windows and Server operating systems; Experienced in latest Microsoft Exchange technologies including: SMTP, POP3 & IMAP; Working knowledge of Active Directory, TCP/IP Networking, IP Routing & latest MS Office applications, practical experience using DNS & DHCP; Excellent communication skills and ability to work independently MCSE More ❯
