4 of 4 Permanent ITSM Jobs in Nottingham

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

improvements. What you'll need to have (our must-haves): Expert in IT Project Lifecycle, IT Stakeholder Management and Budget Management. Competent in IT service management, strategy, solution design/testing, risk control, and vendor management. Proven success delivering multiple large-scale IT programmes in corporate environments. Strong technical understanding ...

workload of approx. 1000 calls and 700 emails a month.Day-to-Day Activities: Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve the issue at the first point ...

SIAM Service Manager or Head of SIAM Operations for a Permanent organisation within a Consulting Organisation. We are seeking an experienced IT Service Management (ITSM) and Service Operations professional with over 10 years' experience to lead service delivery within a complex, multi-supplier environment. This role is responsible for ensuring … providers operating within a SIAM (Service Integration and Management) model, maintaining high standards of service quality and operational stability. Requirements and Desired Experience: Senior ITSM and Service Operations professional with 10+ years of experience in IT service delivery and operational management Background in large Systems Integrators (SI), Managed Service Providers ...