5 of 5 Permanent SLA Jobs in Nottingham

processes. Enhancing onboarding and offboarding processes, including user accounts, access, and device setup. Monitoring support performance through reporting on ticket trends, resolution times, and SLA adherence. Providing accurate reporting on support performance, risks, and opportunities for improvement. Working closely with IT leadership to align support services with wider business objectives. ...

service teams Turn Voice of the Customer insights into tangible improvements Lead end-to-end service management (Incident, Problem, Change & Major Incident) Ensure SLA compliance, performance transparency, and robust reporting Oversee service continuity, resilience, and risk management Embed consistent, scalable, and repeatable service processes Lead, coach, and develop multidisciplinary teams ...

customer expectations. You will ideally have: To ensure all work carried out is to the highest quality to ensure customer confidentiality, customer deadlines, SLA and KPI’s are met. To provide timely, accurate and relevant management information covering financial and operational key performance indicators for use with both client reporting ...

incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments … urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing effective communication with ...

momentum throughout Producing and maintaining technical documentation throughout planning and support handover Liaising with the service desk to manage maintenance tickets and ensure SLA compliance Attending client meetings including monthly and quarterly business reviews, presenting service performance data Preparing reports and performance updates for internal and external stakeholders, working alongside … findings and recommendations to clients Decisive and assured- able to make clear, confident decisions under pressure Familiar with technical documentation and service desk or SLA-driven environments Experience with EPOS, digital signage, AV, network infrastructure, or similar retail technology is a strong advantage Comfortable with occasional UK and European travel ...