IT Service Desk Engineer
- Hiring Organisation
- Hillarys HR
- Location
- Nottingham, Nottinghamshire, East Midlands, United Kingdom
- Employment Type
- Permanent
role in delivering high-quality IT assistance, ensuring service excellence, and supporting the wider Hunter Douglas IT Service Desk strategy. Working with Jira Service Management (JSM) and aligned to ITIL best practices, you will provide 1st and 2nd line support to colleagues, helping maintain smooth IT operations across multiple … Joiners, Movers, Leavers) in line with SOX and security policies. Support provisioning, configuration, and maintenance of laptops, desktops, and mobile devices. Assist with patching, vulnerability management, and compliance reporting. Troubleshoot issues related to Microsoft 365, VoIP systems, Citrix, and other business-critical applications. Create and update knowledge base ...