3 of 3 Permanent Critical Thinking Jobs in Nottinghamshire

root cause analysis Take full ownership of customer metrics including NPS, CSAT, CES, retention, and churn risk Act as senior escalation lead for critical customer issues and major incidents Embed a true customer-first culture across all service teams Turn Voice of the Customer insights into tangible improvements Lead … with broad technical understanding (ITSM, OS, networking) Strong knowledge of ITIL processes (incident, request, change) Demonstrated delivery of measurable outcomes in complex environments Strong critical thinking, judgement, and decision-making capability Ability to engage, influence, and align stakeholders at all levels Proven relationship-building across teams and functions ...

Infrastructure Be able to bring different areas of the business together, gather requirements and create the most viable technical solutions Be a critical thinker and challenge the norm Excellent Stakeholder management experience Waterfall and Agile experience Dig for information, and stakeholder management and find what is the best solution ...

Experian, controls and assurance are fundamental to maintaining trust with our clients, regulators, and partners. You will provide independent, insightful oversight of critical operational and IT risks, ensuring our control environment is robust. You will work with senior partners across the business to challenge, influence, and continuously improve … internal audit (Big 4 desirable) Technical expertise in controls testing, including access management and IT controls Experience engaging and building credibility with senior leaders Critical thinking skills, with the ability to interpret complex data and risks More about you A confident communicator who can simplify complex concepts ...