8 of 8 Permanent ITSM Jobs in Nottinghamshire

implementation of contract changes Present service performance, quality insights and improvement recommendations in governance forums Design and configure SLA dashboards within internal tooling and ITSM platforms Review service metrics and adjust targets to meet evolving needs Produce regular performance reports, identifying trends and recommending targeted improvements Who you are: Proven ...

being part of a supportive, high-performing team, this could be the perfect opportunity for you. You will: Monitoring security incidents via the ITSM platform Conducting analysis using a wide range of security tools Investigating alerts and responding swiftly to events Helping maintain the integrity of client IT infrastructures Identifying ...

What you will be doing: Deliver support for Microlise systems, including troubleshooting, fault resolution, and escalation where necessary. Provide support through our IT Service Management system, Service Now, alongside telephone support as the initial point of contact for all Microlise related queries. Plan and coordinate installations, repairs ...

complex security alerts, responding to incidents, and mentoring Tier 1 analysts. Your day-to-day will include: Monitoring and triaging security events via our ITSM platform Analysing alerts using a range of security tools including SIEM, EDR, and email security platforms Leading deep-dive investigations and working with incident responders ...

person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones … manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification ...

service. Role Highlights: First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting. Log and manage tickets accurately in the ITSM tool. Escalate issues when needed and keep users updated throughout. Follow ITIL-aligned processes and SLAs. What We Need: Strong communication skills and confidence … phone. Customer service experience (IT experience is a bonus). Good attention to detail + willingness to learn. Desirable: Active Directory, Office 365 or ITSM tool knowledge. Perfect for anyone with a passion for technology and a desire to build an IT career.Apply ...

ServiceNow Administrator (ITSM) - Nottingham (mostly remote) - Up to £70,000 per annum The Role We’re looking for an experienced ServiceNow Administrator to join our team and take ownership of our ServiceNow platform. This role is a mix of administration and development , with a strong focus on ITSM , particularly Problem … improving to meet business needs, working closely with IT and wider stakeholders. Key Responsibilities Administer, configure, and support the ServiceNow platform Configure and maintain ITSM modules, with a focus on Problem Management and Change Management Support and contribute to ServiceNow upgrades , patches, and releases Develop and enhance workflows, forms, business ...

service. Role Highlights: First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting. Log and manage tickets accurately in the ITSM tool. Escalate issues when needed and keep users updated throughout. Follow ITIL-aligned processes and SLAs. What We Need: Strong communication skills and confidence … phone. Customer service experience (IT experience is a bonus). Good attention to detail + willingness to learn. Desirable: Active Directory, Office 365 or ITSM tool knowledge. Perfect for anyone with a passion for technology and a desire to build an IT career.Apply ...