1 of 1 Permanent NEC Jobs in Nottinghamshire

Canadian hours. One week in 10 they will work 2pm to 10pm. To work as part of the Government, Housing & Documentation Management group, resolving application support issues raised with NEC's installed Housing solution and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner via communication or … negotiation with the Customers, Partners, and NEC Housing. MAIN RESPONSIBILITIES: Provide technical assistance, application support, usage advice and guidance to NEC customers Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA's Understand the contractual commitments in place with NEC's customers and ensure incidents … support procedures/documentation Preparation and delivery of proactive support services (ITIL Problem Management) Identify and develop opportunities for revenue generation through provision of additional services and solutions to NEC customers. Qualifications ESSENTIAL SKILLS: Extensive knowledge of Housing software and other affiliated add on applications (Business Objects, API's etc) Expereince working with NEC Housing would be preferable More ❯