or Milton Keynes). The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, rootcauseanalysis, and completion of change requests. The roles will focus on incidents, increasing the first-time fix rates, ensuring SLA’s are met, and wider call More ❯
Nottingham, Hatfield, or Milton Keynes). The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support for estate management, including incident resolution, rootcauseanalysis, and change requests. The role will focus on incidents, increasing first-time fix rates, ensuring SLA compliance, and wider call management. What you’ll do More ❯
Proficiency in languages such as Python, Bash, or Go for automation, scripting, and tool development. Experience with monitoring and logging tools and a solid background in incident management and rootcause analysis. Soft Skills: Excellent communication skills, a collaborative mindset, and the ability to mentor and lead cross-functional teams. Compensation This is a pre-seed, equity-only More ❯
as they are rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the rootcause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work … the team to uncover insights and patterns of defects that will help us build initiatives to reduce defects at scale Ability to pull data and perform deep-dives and root-causeanalysis as needed. Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon More ❯
s degree with professional experience developing software. Significant professional experience developing software for Senior positions. Demonstrable record of developing high-quality embedded software for end-user products from requirements analysis to delivery. Demonstrable experience in a technical leadership role within a software team. Expert knowledge and experience with implementation skills such as object-oriented programming, pair programming, memory management … knowledge of C++ is required. Experience with Agile/Scrum development practices. Advanced knowledge of verification skills such as test-driven development, unit testing, code reviews, defect characterization, requirements analysis and planning skills such as user story development, backlog management, high-level estimation, and detailed estimation. Advanced configuration management skills such as revision control, continuous integration, continuous deployment, automated … SCONS, FitNesse, Lauterbach debuggers. Excellent interpersonal, written, and oral communication skills, with an ability to influence and build strong, credible relationships. Aptitude in engineering excellence processes such as FMEA, RootCauseAnalysis, Design of Experiments, etc. is a plus, but not required FPGA (VHDL) programming experience is a plus, but not required. Experience in an industrial printing More ❯
efficiently, and effectively, provide security services and asset protection (lives, buildings, equipment, inventory, data, & intellectual property) in a designated area of responsibility. This role allows you to work through rootcauseanalysis, you have the ability to effect change in your area of responsibility and the network. It gives you the ability to challenge the status quo … customers in evaluating current and future security services, processes and initiatives. * Assist with investigations of internal and external theft and fraud, and conduct interviews when appropriate. * Use tools, data analysis, and collaborate with internal partners to identify inventory defects and create strategic plans in an effort to mitigate losses. * Enhance, track, and report on metrics, which are key performance … manner. * Utilize continuous improvement to drive process enhancement and increase efficiency. * Develop driven business cases using data collection, through database polling or data entry, from multiple DC; and conduct analysis generating strategic and tactical interpretations which receive the required approval, financial and technical resources, and the support of appropriate management to enact desired changes. * Ensure that team members understand More ❯
infrastructure and services seamlessly. Incident and Change Management Lead incident response efforts for Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours. Conduct rootcauseanalysis for major incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Commify Group
our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and regions, championing continuous improvement through in-depth RootCauseAnalysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and … incident management. You will engage at multiple levels, from orchestrating the resolution of major incidents to influencing the prioritisation of tasks in Engineering and TechOps teams aimed at resolving rootcause issues and enhancing service delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in … to major incidents, ensuring swift resolutions and minimal operational downtime, combined with clear communication to stakeholders ranging from executives and senior managers to customers regarding progress, severity, and impact. RootCauseAnalysis (RCA): Conduct extensive RCAs for incidents to uncover underlying challenges, clearly communicate findings to relevant stakeholders, and ensure that all actions arising from RCAs are More ❯
You will serve as an escalation point for ticket-related issues, assist other teams and Client Engagement Managers during escalations, oversee major incidents, and participate in problem investigations and rootcause analysis. Objective of the Technical Delivery Team To deliver outstanding service by caring, owning issues, and taking responsibility for resolutions. We are engaged, proactive, and committed to … nd line support. Key Responsibilities Provide 3 rd line technical support for escalated issues, ensuring timely resolution. Troubleshoot and resolve complex IT problems across various technologies. Perform diagnostics and rootcauseanalysis for incidents and service requests. Mentor and coach junior engineers and service desk staff where appropriate. Maintain technical documentation, procedures, and knowledge base articles. Lead More ❯
candidate will work closely with business stakeholders to gather requirements, design solutions, implement the best practices and provide ongoing support for Oracle EPM Cloud applications. Key Responsibilities : Conduct business analysis, solution design and configuration based on client requirements. Develop and maintain calculation scripts, business rules, data forms, smart lists, task lists and dashboards. Design and maintain integrations using Data … year-end close processes. Prepare functional and technical documentation, user guides and test scripts. Collaborate with finance, accounting and IT teams for system testing, UAT and issue resolution. Perform rootcauseanalysis and provide L2 and L3 production support. Your Profile Key skills/knowledge/experience: Experience with Oracle EPM Cloud applications. Hands-on experience with … based templates and reporting. Desirable skills/knowledge/experience: Good knowledge of integration tools (OIC/REST APIs/SFTP for EPM Integration). SQL skills for data analysis and logic integration. Strong analytical, problem-solving and communication skills. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature More ❯
candidate will work closely with business stakeholders to gather requirements, design solutions, implement the best practices and provide ongoing support for Oracle EPM Cloud applications. Key Responsibilities : Conduct business analysis, solution design and configuration based on client requirements. Develop and maintain calculation scripts, business rules, data forms, smart lists, task lists and dashboards. Design and maintain integrations using Data … year-end close processes. Prepare functional and technical documentation, user guides and test scripts. Collaborate with finance, accounting and IT teams for system testing, UAT and issue resolution. Perform rootcauseanalysis and provide L2 and L3 production support. Your Profile Key skills/knowledge/experience: Experience with Oracle EPM Cloud applications. Hands-on experience with … based templates and reporting. Desirable skills/knowledge/experience: Good knowledge of integration tools (OIC/REST APIs/SFTP for EPM Integration). SQL skills for data analysis and logic integration. Strong analytical, problem-solving and communication skills. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature More ❯
business, like Product Managers, DevOps, Technical Solutions Analysts etc. to get to a resolution. You may also need to contact the client themselves. You’ll be using your excellent rootcauseanalysis and advanced SQL skills to own these complex ticket items, predominantly solving them yourself, but also not being afraid to escalate when necessary. TECHNICAL SKILLS More ❯
business, like Product Managers, DevOps, Technical Solutions Analysts etc. to get to a resolution. You may also need to contact the client themselves. You’ll be using your excellent rootcauseanalysis and advanced SQL skills to own these complex ticket items, predominantly solving them yourself, but also not being afraid to escalate when necessary. Technical Skills More ❯
Nottingham, England, United Kingdom Hybrid / WFH Options
Capital One
assessing controls, and continuously improving them. Lead problem resolution during breakdowns. Monitor key performance metrics, share insights, and adjust roadmaps accordingly. Continuous Improvement Apply structured problem-solving techniques like rootcauseanalysis and Lean. Track success metrics and monitor process performance. Develop and share your process improvement toolkit with the team. What we’re looking for Enthusiastic More ❯
an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations while working independently. Communicate directly with internal organizations to complete rootcause analyses, issue investigation, workarounds and defect resolution. Develop and implement the most complex repro cases to identify potential software defects, misconfigurations or issues in customer environments. Use More ❯
Nottingham, England, United Kingdom Hybrid / WFH Options
Capital One (Europe) plc
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire RootCause Analyst About the role We're looking for an experienced RootCause Analyst to join our UK Risk Office. In this role, you will be responsible for identifying, analysing and addressing the underlying causes of risk related issues within a regulated environment. As a new role … conversations with senior stakeholders to developing insights, recommending solutions and striving for continuous improvement. What you’ll do Investigate high-severity risk events and regulatory issues to identify true root causes not just surface-level symptoms. Work with business areas to understand processes, people, systems and controls contributing to the issue. Produce clear, concise RCA reports that highlight themes … systemic weaknesses, and actionable fixes. Partner with business leaders to help them interpret findings and build effective remediation plans - including investment proposals. Track and report the impact of rootcause insights showing how your work reduces repeat issues and improves control design. Help define what great looks like for RCA at Capital One. What we’re looking for More ❯
alongside our QA team to test this cloud-based application. Your responsibilities will include: Running manual, automation, exploratory, and regression tests on new features and bug fixes; Performing backend rootcauseanalysis using tools such as Swagger, Dynamo DB, AWS CloudWatch, and PostgreSQL; Creating and maintaining complex data sets for test cases; Understanding requirements and creating detailed … Contributing to QA process improvements and automation testing. Job requirements We ask Strong technical aptitude with experience in manual and automated testing, particularly using C# and Selenium; Proficiency in rootcauseanalysis with tools like Swagger, AWS CloudWatch, and application logs; Solid understanding of API testing and functional testing across web, desktop, and mobile platforms; Ability to More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Capital One UK
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire RootCause and Internal Insights Lead About the role We're looking for an experienced RootCause Analyst to join our UK Risk Office In this role, you will be responsible for identifying, analysing and addressing the underlying causes of risk related issues within a regulated environment. Pulling … insights across multiple other programmes across the business to suggest long term solutions and investment decisions Create proposals that allow informed choices of both cost and benefit grounded in analysis insight gathering and rootcauseanalysis Investigate high-severity risk events and regulatory issues to identify true root causes not just surface-level symptoms Work … themes, systemic weaknesses, and actionable fixes Partner with business leaders to help them interpret findings and build effective remediation plans - including investment proposals Track and report the impact of rootcause insights showing how your work reduces repeat issues and improves control design Help define what great looks like for RCA at Capital One What we're looking More ❯
Nottingham, England, United Kingdom Hybrid / WFH Options
Capital One (Europe) plc
day activities, process health, and prioritization of improvements Leading problem resolution during breakdowns Monitoring key metrics and sharing insights with stakeholders Continuous Improvement Applying structured problem-solving techniques like rootcauseanalysis and Lean Tracking success metrics and process performance Sharing learnings and developing personal process improvement skills Leading large-scale change projects impacting Fraud and Disputes More ❯
delivery, including test environment, release strategies, production testing, and monitoring and across engineering. Establish and enforce quality standards and best practices throughout the development and testing life cycle. Conduct rootcauseanalysis of defects and implement corrective actions to prevent reoccurrence. Take a strong lead in internalising and sharing practices within the QA guild. Mentor and guide More ❯