ICT SERVICE SUPPORT MANAGER
- Hiring Organisation
- Broxtowe Borough Council
- Location
- Nottingham, Nottinghamshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
This is an exciting opportunity to join our dynamic, forward-thinking organisation and play a key role in supporting our residents. As ICT Service Support Manager, you will lead our ICT Service Delivery Team and act as the main operational interface between the business and ICT Services. Youll … ensure that service delivery meets agreed KPIs and high-quality standards, managing the Service Desk and technical support functions, and be the point of escalation for the ICT Service Delivery Team to provide operational guidance and technical support for complex issues. Using practises from the ITIL framework ...