2 of 2 Permanent Target Operating Model Jobs in Nottinghamshire

define and lead our next generation of customer service strategy. This is a high-impact leadership role where you will transform our service model from reactive to proactive - leveraging insight, data, and innovation to create a world-class customer experience. If youre passionate about driving meaningful change, leading high … with wider operational, product, and revenue goals Lead transformational initiatives including automation, self-service, demand reduction, and proactive monitoring Define and implement a clear target operating model with strong governance, ownership, and accountability Champion continuous improvement using data, Lean principles, and root cause analysis Take full ownership ...

Transformation programme for a large, complex organisation based in Nottingham. This role will play a pivotal part in shaping HR processes, systems and operating models as the business modernises its people function. The Role Working closely with HR, IT and Programme teams, you will: Act as the key interface … user stories Support the implementation of new HR systems and platforms (e.g. Workday, SAP SuccessFactors, Oracle HCM or similar) Contribute to business cases, target operating model design and benefits realisation Support UAT, change impact assessments and readiness activities Ensure solutions align to future-state HR strategy ...