1 to 2 of 2 Permanent Technical Support Jobs in Nottinghamshire

This Technical Support Engineer role offers a unique opportunity to work in a growing and innovative company within a traditionally archaic industry. While big players in the market are slow to innovate, this company is committed to bringing groundbreaking products to market. Over the past three years, the … stands apart from typical corporate roles. Employees enjoy the freedom to shape their roles, contribute ideas, and see their suggestions implemented. In addition to technical support, you will be responsible for the development, testing, and integration of new camera systems, IoT (4G Routers), and software products, resolving faults … with industry trends and onboarding new hardware products. Additionally, you will manage helpdesk tickets from initiation to resolution, provide fault-finding assistance, and general technical support to customers. You will also create and deliver technical training for engineers and customers, provide onboarding guidance, and ensure effective communication more »

available with either a 9-5 shift pattern or a 2pm - 10pm pattern, which would be fully remote. Project Delivery: Deliver a portfolio of support-related projects, meeting established criteria. Take ownership of commissioning activities within assigned projects. Collaborate effectively with other departments to ensure successful execution of commissioning … tasks. Technical Expertise: Prepare for commissioning activities, both office-based and remote. Conduct on-site commissioning, integrating our proprietary cloud-based software. Perform remote commissioning of software and hardware. Investigate and resolve client issues reported via Jira tickets, email, or account managers. Risk Management and Compliance: Identify risks within … Develop process improvements within the ISO 27001 framework to mitigate risks. Ensure commissioning activities comply with project timelines and quality management standards (QMS). Support and Communication: Communicate directly with customers to resolve problems. Assist with fault finding and analysis on live systems in a remote support capacity. more »