3 of 3 Permanent Customer Experience Jobs in Oxford

Looking to advance your career in Product Management? About our Team Elsevier's Science, Technology, and Medical Journals (STMJ) division handles over 2,000 journals. Our Customer Experience & Innovation (CE&I) team combines strategic insights with innovative solutions to meet researchers' and clinicians' needs. We create best practices for trusted publishing and deliver a seamless customer experience. … Product Manager to ensure the trust and integrity of our published content. You will manage internal investigative tools and assess third-party capabilities. Ideal candidates have extensive Product Management experience in developing software, specifically for tools to support and optimize analysis or investigative activities. This role is based in London or Oxford , with regular travel to Oxford, and will … be part of our Customer-Centric Innovation Center of Expertise. You'll work closely with Technology, Data Science, and Data Analytics teams, as well as integrity and ethics experts, who are the main users of the tools. You'll help build a modern, scalable user experience for integrity tools, enabling greater speed, automation, and reliability in investigation workflows More ❯

First Point Group has an exciting director level opportunity for a Director of Training & Quality Assurance with Fixed and/or 4G/5G Mobile Wireless Field Services Telecoms experience within the Senior Leadership Team of an international telecoms company. This is a truly exciting opportunity for an experienced Training & Quality Professional to have full ownership and accountability of … a brand-new training and assurance function overseeing 300+ employees. The successful candidate must have proven experience in leading quality assurance functions, a strong background in developing and implementing training programmes across Fixed Line and/or 4G/5G Field Services, and demonstrated success driving operational excellence within telecoms or digital infrastructure environments. On offer is 100% remote … get the chance for occasional international travel. PLEASE NOTE sponsorship cannot be provided. Candidates must live in the UK with valid rights to work. Role Overview This is a customer-facing leadership position with accountability for promoting operational excellence across the business. The role involves close collaboration with Sales and Operational Teams to develop quality and training programmes, processes More ❯

delivery for a range of customers. You’ll manage and deliver Microsoft 365 and Azure environments, perform on-site and remote support, and contribute to improving systems, documentation, and customer experience. This is a varied and hands-on role that combines project delivery with high-level technical support. The Company Our client is a fast-growing Managed Service Provider … real impact. The position is primarily remote with some work from their Oxford offices, and client site visits as required. What’s Required? The ideal candidate will have: Solid experience in 2nd or 3rd Line IT Support, ideally within an MSP environment Strong knowledge of Microsoft 365, Azure, and Windows Server technologies alongside networking fundamentals (DNS, DHCP, VPN, firewalls … The ability to deliver projects and manage customer change requests Excellent communication skills and a proactive, solutions-focused mindset A valid UK driving licence and the right to work in the UK are essential. Whats next? Ready to take your IT career to the next level? Apply today to join this ambitious and forward-thinking MSP as their next More ❯