1 to 2 of 2 Permanent Incident Management Jobs in Oxford

cycle for key applications and ensure compatibility with the existing environment. Troubleshoot hardware issues and perform upgrades based on performance monitoring. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact. Formulates and implements processes, procedures, and systems for tracking and analysing software, hardware, and equipment from requisition through retirement. Work with vendors for best quotation, price negotiation and creating purchase requisitions/purchase orders. Skills, Experience & Knowledge Excellent knowledge of Office 365 and … experience in an IT End-User Service or Desktop Services role ITIL3/ITIL4 Certification, or 2+ years' equivalent experience in an IT Service Management An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS, AD), including administration and operation. Experience of Microsoft 365 Deployment and Operations more »

first point of contact for end-user issues, escalating to Level 3 support as necessary. Apple Devices: Install, configure, and troubleshoot Apple devices. Device Management: Manage desktop encryption, anti-virus/malware solutions, and other applications. Incident Management: Resolve incidents and service requests escalated by the ServiceDesk. … Endpoint Management: Ensure all devices are compliant with endpoint configuration policies. Re-imaging: Wipe and re-image desktops and laptops for leavers or faulty devices. Security: Execute remedial actions to disable and remote wipe lost or stolen devices. Peripherals: Install drivers and troubleshoot connectivity to printers, scanners, and quality more »