2 of 2 Permanent Knowledge Management Jobs in Oxford

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

into BAU Support. Partner with Customer Success and other customer-facing teams to ensure joined-up customer outcomes and clear ownership of escalations. Improve knowledge management and self-service, using tooling and automation to improve support quality and efficiency. Use data and insight to understand trends and risks. … software or application support teams. Evidence of the ability to shape and improve a support operating mode l Strong practical understanding of IT service management, including incident, major-incident and problem-management disciplines. Experience leading complex incidents and senior customer escalations in business-critical software environments. Strong cross ...