technical skills and knowledge in the following: - VMware (builds and support) - Windows Server (build and support) - Azure AD/Entra ID - SANs and Backups - General Network and Security Support (LAN/WAN, Firewalls, Switches, Cyber awareness) In addition, the 3rd Line Engineer will be expected to have a high level of troubleshooting and fault finding experience as well as having More ❯
Monitor and troubleshoot customer environments using their support and monitoring systems * Research, recommend, plan and implement infrastructure system projects * Administer and maintain key client infrastructure, including Active Directory, Entra, LAN, WAN, Internet access, security and hosted Exchange. * Take responsibility of issues, escalations and requests maintaining customer communication * Diagnose and resolve customer problems * Liaise with third party organisations * Management of customer … Exchange 2010 -2019 * Office 365/Azure/Entra/Hybrid including Defender, Intune and security policies * Server Virtualisation (Hyper-V/VMware) * Cloud services including Azure and AWS * LAN/VLAN/WAN (routers, switches, Wi-Fi, firewall) * Communications (VOIP, Leased Lines) * Dell/HP Server Hardware * Storage infrastructures SAN, NAS, DAS * Backup and DR technologies (experience of Veeam More ❯
