2 of 2 Permanent Process Improvement Jobs in Oxford

user devices and IT assets, from onboarding to decommissioning, while ensuring compliance with security, performance, and lifecycle standards. A champion of Continual Service Improvement, you will refine internal processes and escalation procedures to enhance operational efficiency and service quality. Your leadership will be critical in delivering measurable outcomes, including … both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise Required attributes Leadership and Team Management : Proven ability ...

Investigate and resolve incidents, service requests and system issues. Gather and document business requirements and translate them into functional solutions. Facilitate workshops and support process improvement initiatives. Assist with testing activities including system, integration and user acceptance testing. Build strong relationships with HR, Payroll and wider business stakeholders. ...