Knowledge AI Quality Lead
- Location
- Oxford, England, United Kingdom
role is a hybrid position that requires 1-2 days per week in our London or Oxford office. What You’ll Do Quality Framework & Testing: Design and execute QA frameworks, test scripts, and evaluation criteria specifically for AI chatbots, automated workflows, and agent copilot tools. Performance Monitoring: Continuously audit … including intent recognition accuracy, resolution precision, containment effectiveness, and compliance standards. Data Validation & Testing: Conduct pre-release user acceptance testing (UAT) and regression testing for all new AI prompt deployments, KB updates, and workflow releases. Defect & Gap Analysis: Partner with operational teams to identify recurring ...