5 of 5 Permanent 1st Line Support Jobs in Oxfordshire

Support Analyst, Service Desk, 1st line, COR7422 As part of continuing business growth, an IT Support Analyst/Service Desk Analyst is required to join one of the region's most successful accountancy firms. The successful Support Analyst/Service Desk … plan Flexible and hybrid working What experience does the Support Analyst/Service Desk Analyst need? Some prior commercial experience in a 1st line Service Desk role or similar Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management, etc. Basic ...

Support Analyst, Service Desk, 1st line, COR7422 As part of continuing business growth, an IT Support Analyst/Service Desk Analyst is required to join one of the region's most successful accountancy firms. The successful Support Analyst/Service Desk … Analyst will be the first line of support on a busy helpdesk, dealing with IT issues click apply for full job details ...

real impact, this could be the perfect next step for you. What You'll Do In this customer-facing role, you'll provide first-line support across the infrastructure environment, including: Supporting on-premise infrastructure such as switches, wireless networks, and Windows Server roles … mobile devices, printers, and meeting room equipment. Assisting with backup and disaster recovery solutions using Veeam. Ensuring accurate, detailed documentation of systems and support tickets. Applying security best practices across on-premise systems. Managing and escalating tickets as needed, keeping users informed throughout the process. What You Bring ...

real impact, this could be the perfect next step for you. 🔧 What You’ll Do In this customer-facing role, you’ll provide first-line support across the infrastructure environment, including: Supporting on-premise infrastructure such as switches, wireless networks, and Windows Server roles … mobile devices, printers, and meeting room equipment. Assisting with backup and disaster recovery solutions using Veeam. Ensuring accurate, detailed documentation of systems and support tickets. Applying security best practices across on-premise systems. Managing and escalating tickets as needed, keeping users informed throughout the process. 🌟 What You Bring ...

face (food and accommodation included, travel not included). Responsibilities: Act as the first point of contact for customer IT and telecoms support requests via phone, email, and ticketing system. Provide clear, friendly, and professional assistance to resolve technical issues. Diagnose and resolve basic technical problems, escalating complex … issues when necessary. Maintain accurate records of customer interactions and resolutions. Support the team in monitoring systems and ensuring service availability. Learn and apply ITIL principles and best practices in service management. Assist customers with hardware and software installations, updates and configurations. Skills Required: A genuine interest ...