14 of 14 Permanent Customer Experience Jobs in Oxfordshire

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world s leading cloud communications and Customer Experience technology providers. As Europe s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner More ❯

Head of Admissions will be responsible for growing the number of students in our school. This will be driven by delivering a distinctive, market leading and 'surprising and delightful' customer experience. They will need to establish and inculcate a sales culture and mindset throughout the school starting with the school leadership and admissions teams. Ensure the whole school understand … target Regularly monitor feedback generated through various mediums (mystery shop, online chat, WhatsApp, Voice of the Parent admissions survey); and take action to improve the admissions service based on customer insight Work closely with the overseas recruitment team and ensure compliance on visas and immigration, regulatory inspections and reporting to the local authority Support school teams to ensure strategies … and administrative skills Ability to remain calm under pressure and work to tight deadlines; systematic approach to tasks, with attention to detail Dedication to creating 'special moments' that exceed customer's expectations, that delight and surprise A keen eye for details and an interest in brand guardianship Confident and adept in use of Microsoft applications e.g. Word, Excel and More ❯

Digital Performance Manager - Web, App & SEO Location: Oxfordshire/Hybrid Salary: Up to £70,000 + Benefits Sector: Retail & Customer Experience The Company A leading retailer is looking for a data-driven Digital Performance Manager to take ownership of its website, app, and SEO strategy. You'll play a key role in shaping the digital experience across … multiple customer touchpoints - driving engagement, performance, and long-term growth through analytics, UX optimisation, and cross-functional collaboration. The Role As Digital Performance Manager, you'll act as the product owner for web and app platforms, leading on strategy, delivery, and optimisation. You'll combine hands-on analytics with commercial thinking to enhance digital performance and ensure the best … possible customer experience. You'll be responsible for: Developing and delivering the digital performance strategy across web, app, and SEO Overseeing UX enhancements , prioritising initiatives based on data and stakeholder input Defining and implementing SEO strategy to improve visibility and organic growth Partnering with design and development teams on front-end improvements Managing budgets and forecasting ROI across digital More ❯

program meets the needs of our regional and global businesses and stakeholders. The ideal candidate should have a proven track record of managing employee mobility and immigration and have experience/knowledge in the areas of tax and immigration related laws/practices. We offer: Lead the KION Global Mobility team and identify strategic business needs; design and execution … define strategy and put GM programs in place Develop strong partnerships and synergies across the various functions including Finance, Legal, Compensation, Benefits, Talent Acquisition, Talent Management, Payroll, EHS Put customer experience in forefront and deploy a Global Mobility service delivery model. Provide best in class manager and employee experience Manage and coordinate regional and global relationships with … of GM services to the organization for long term and short-term assignments including work visas, consulting leaders, managers, HR partners and employees Tasks and Qualifications: 10+ years of experience in Global Mobility or related field with bachelor's or Advanced Degree in a related discipline Ability to build relationship across the organization and ability to provide exceptional levels More ❯

through a portfolio of intelligent, software-defined, cloud and IoT-enabled charging solutions. The Role TUAL is seeking a hands-on Operations Manager to design, build, and run our customer-facing service and maintenance function. Youll take ownership of field operations, supplier contracts, and support systems, ensuring our high-power EV chargers deliver a seamless experience for enterprise … customers. This is a critical hire in a fast-moving, VC-backed start-up, shaping scalable operations and directly influencing the customer journey. ________________________________________ What Youll Do Lead service, maintenance, installation, and field operations across national partners Manage outsourced field teams and ensure high-quality service delivery Build and optimise first-line support and proactive system management processes Design scalable … operational systems and workflows Work closely with internal teams to resolve issues and drive continuous improvement Ensure customer satisfaction, reliability, and efficiency across all operations ________________________________________ Your Background Proven experience managing and building operations, service desks, or field service teams Hands-on experience with outsourced partners and national service networks Strong focus on customer experience, problem More ❯

Looking to advance your career in Product Management? About our Team Elsevier's Science, Technology, and Medical Journals (STMJ) division handles over 2,000 journals. Our Customer Experience & Innovation (CE&I) team combines strategic insights with innovative solutions to meet researchers' and clinicians' needs. We create best practices for trusted publishing and deliver a seamless customer experience. … Product Manager to ensure the trust and integrity of our published content. You will manage internal investigative tools and assess third-party capabilities. Ideal candidates have extensive Product Management experience in developing software, specifically for tools to support and optimize analysis or investigative activities. This role is based in London or Oxford , with regular travel to Oxford, and will … be part of our Customer-Centric Innovation Center of Expertise. You'll work closely with Technology, Data Science, and Data Analytics teams, as well as integrity and ethics experts, who are the main users of the tools. You'll help build a modern, scalable user experience for integrity tools, enabling greater speed, automation, and reliability in investigation workflows More ❯

learning techniques that answer complex business questions and drive strategic decisions. You'll work closely with data engineering and business teams to design models and analytical solutions that improve customer experience, optimise operations, and support financial and strategic planning.This role combines technical expertise with leadership responsibilities, including mentoring analysts and engineers, translating insights into actionable recommendations, and ensuring … data science practices align with organisational goals. Key Responsibilities Customer Insights: Build churn prediction models, apply clustering and segmentation, and use NLP for sentiment analysis to improve service quality and retention strategies. Operational Performance: Develop forecasting models for network demand, implement anomaly detection for outages and latency, and create predictive maintenance solutions to reduce downtime. Efficiency & Planning: Optimise field … to-serve models, profitability analysis, and scenario modelling to guide investment and regulatory decisions. Geospatial Analytics: Apply spatial modelling and visualisation techniques to support network planning, operational assessments, and customer analysis. Data Science Leadership: Mentor team members, present insights clearly to technical and non-technical audiences, and ensure best practices in analytical workflows. Technical Delivery: Engineer and optimise analytical More ❯

Automotive experience essential* We’re supporting a market-leading organisation in their search for a Head of Data, Reporting & Insight, a senior role leading a key function within a growing, data-driven business. This position will define and deliver a data strategy that ensures CRM systems become a single source of truth across complex ecosystems. You’ll be responsible … packs for internal and external stakeholders. Lead automation initiatives — moving from spreadsheets to data visualisation and AI-driven reporting. Provide insight that directly improves marketing effectiveness, sales performance, and customer experience . Ensure compliance with GDPR, information security, and client governance standards. Qualifications Automotive experience essential. Proven expertise in CRM data strategy , governance, and reporting — ideally in … Salesforce environments. Strong hands-on knowledge of Salesforce CRM Analytics and Tableau . Track record of translating complex data into clear, actionable commercial insight. Confident leader with experience managing data teams across functions. Deep understanding of GDPR , information security, and ethical data management. What's in it for you? Salary of £80k-90k (DOE) 25 days holiday rising to More ❯

Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc... 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong … communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect … this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology More ❯

MSP delivering award-winning IT Support, cybersecurity, and clous solutions to businesses nationwide. They pride themselves on a people-first approach, combining technical expertise with a strong focus on customer experience and long-term partnerships. THE BUSINESS DEVELOPMENT MANAGER OPPORTUNITY: We’re after a results-driven Business Development Manager to grow our presence across medium-sized and commercial … and technical teams on campaigns, proposals, and bids. Hit and Exceed Targets: Maintain a strong pipeline, accurate forecasts, and deliver consistent results. THE IDEAL CANDIDATE WILL HAVE: Proven Sales Experience: 3–5 years in B2B sales within MSP or IT services, with success closing complex, multi-stakeholder deals. Technical Knowledge: Solid grasp of managed services, Microsoft Cloud, cybersecurity, and More ❯

learning techniques that answer complex business questions and drive strategic decisions. You'll work closely with data engineering and business teams to design models and analytical solutions that improve customer experience, optimise operations, and support financial a click apply for full job details More ❯

great people who share our enthusiasm for trying to make the world a better place, our friendly team includes individuals with backgrounds in military, aviation, and law enforcement. Our experience brings first-hand insight into frontline operations in the air and on the ground to enable cutting-edge concepts for improving the service that we deliver. At Airbox, our … background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight. What this role is about The Customer Success Manager acts as a key member of the customer team, reporting to the Customer Success Lead. This role is critical to ensuring customer satisfaction, retention … start-up/scale-up environments and will be responsible for onboarding and supporting product adoption within our existing account base. What you'll do Proactively advocate for the customer's success by representing their voice and needs across all internal departments, while also acting as a key partner in helping them maximise the value of Airbox. Develop and More ❯

First Point Group has an exciting director level opportunity for a Director of Training & Quality Assurance with Fixed and/or 4G/5G Mobile Wireless Field Services Telecoms experience within the Senior Leadership Team of an international telecoms company. This is a truly exciting opportunity for an experienced Training & Quality Professional to have full ownership and accountability of … a brand-new training and assurance function overseeing 300+ employees. The successful candidate must have proven experience in leading quality assurance functions, a strong background in developing and implementing training programmes across Fixed Line and/or 4G/5G Field Services, and demonstrated success driving operational excellence within telecoms or digital infrastructure environments. On offer is 100% remote … get the chance for occasional international travel. PLEASE NOTE sponsorship cannot be provided. Candidates must live in the UK with valid rights to work. Role Overview This is a customer-facing leadership position with accountability for promoting operational excellence across the business. The role involves close collaboration with Sales and Operational Teams to develop quality and training programmes, processes More ❯

delivery for a range of customers. You’ll manage and deliver Microsoft 365 and Azure environments, perform on-site and remote support, and contribute to improving systems, documentation, and customer experience. This is a varied and hands-on role that combines project delivery with high-level technical support. The Company Our client is a fast-growing Managed Service Provider … real impact. The position is primarily remote with some work from their Oxford offices, and client site visits as required. What’s Required? The ideal candidate will have: Solid experience in 2nd or 3rd Line IT Support, ideally within an MSP environment Strong knowledge of Microsoft 365, Azure, and Windows Server technologies alongside networking fundamentals (DNS, DHCP, VPN, firewalls … The ability to deliver projects and manage customer change requests Excellent communication skills and a proactive, solutions-focused mindset A valid UK driving licence and the right to work in the UK are essential. Whats next? Ready to take your IT career to the next level? Apply today to join this ambitious and forward-thinking MSP as their next More ❯