Senior Salesforce Business Analyst
- Hiring Organisation
- Elsevier
- Location
- Oxfordshire, United Kingdom
- Employment Type
- Full Time
identify, scope, and deliver AI innovation opportunities across our Salesforce platform landscape - including Salesforce Agentforce, Data Cloud (Data 360), and Model Context Protocol (MCP)-based integrations, as well as adjacent AI tooling. The role focuses on hunting for value opportunities for sales teams; understanding the data and process foundations required … customer/employee experience Document current-state business processes and design future-state processes that incorporate Salesforce Agentforce agents, Data Cloud (Data 360), and MCP-based integrations Gather business requirements, high-level user stories, and acceptance criteria for AI agent workflows - including agent actions, guardrails, escalation paths, and human ...