just report them. Critically, you build structure where it doesn’t yet exist and challenge weak processes rather than work around them. ITIL Foundation certification is required – candidates without it will not be considered. Higher‐level ITIL qualifications (Managing Professional or Strategic Leader) are a strong advantage. Project management … certification (PRINCE2, PMP, or APM) is beneficial but not a prerequisite. We value relevant experience and a strong professional track record; we will not reject strong candidates on the basis of formal qualifications alone. What good looks like In 12 months, a successful SDM will have brought visible structure ...
