1 of 1 Permanent Patch Management Jobs in Oxfordshire

and Level 3 support for enterprise systems, including Active Directory, SCCM, SolarWinds, and VDI environments. * Troubleshoot and resolve platform-related issues, escalating to engineering teams when necessary. * Assist in patch management, system updates, and maintenance to ensure compliance and security. * Develop and update support documentation, including troubleshooting guides, FAQs, and knowledge base articles. * Collaborate with engineering teams to … support unified access devices (UADs), endpoint management, and virtualized environments. * Provide hands-on support for automation scripts, workflows, and infrastructure monitoring tools. * Contribute to root cause analysis efforts for recurring platform incidents. * Support capacity planning and performance optimization by analysing system usage and trends. * Offer feedback on tools and processes, identifying improvements to enhance operational efficiency. * Participate in on … networking concepts (e.g., DNS, DHCP, VLANs, and firewalls) and storage systems. * Familiarity with virtualization platforms such as VMware, Citrix, or Hyper-V. * Experience with IT monitoring tools and incident management processes. * Exposure to cloud-based platforms (AWS, Azure, or GCP) is a plus. * Certifications like MCSE, ITIL, or similar are highly desirable. Key Attributes: * Strong problem-solving skills with More ❯