15 of 15 Permanent Service Management Jobs in Oxfordshire

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

technology to improve people’s lives and have committed to delivering 60m worth of support over the next three years. The Role: The Technical Service Engineer Manager leads and develops a team that provides comprehensive Technical Support for critical customer services. This role ensures the consistent delivery of high … quality technical support, rapid issue resolution, and exceptional customer experience. Acting as a senior escalation point, the manager combines strong technical expertise, leadership, and service management skills to drive operational excellence, system reliability, and continuous improvement. The Technical Service Engineer Manager also plays a key role ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. The role offers a balanced focus between new business development and account management, giving you full ownership of the sales lifecycle while building long-term customer relationships. You will be responsible for winning new logo business, developing a strong personal pipeline and expanding existing accounts ...

services across a designated region. Reporting to the Head of Field Operations, you will be responsible for the operational performance, technical leadership and people management of regional IT Managers, Onsite Engineers and other field-based colleagues. You'll ensure services are delivered consistently, customer commitments are met and regional … teams have the resources, support and direction needed to succeed. This is a highly visible leadership role, combining operational management, technical oversight and customer engagement. You'll act as the senior escalation point for complex technical and service issues while driving high standards, continuous improvement and a culture ...

standards and frameworks to ensure consistency, security, and excellence.Optimize Linux systems for performance, availability, and compliance through proactive monitoring.Participate in CCRBs and drive continual service improvements.Provide 24x7 on-call support on rotation for incidents and maintenance.Use Jira Service Management and ITSM tools to manage escalations, track issues … Computer Science, Computer Engineering, Information Systems, or related field.Key Skills & ExperienceEssentialSeveral years of Linux administration experience, ideally in an HPC environment.Strong troubleshooting and IT service management skills.Proficiency with automation/configuration tools (e.g., Ansible, Puppet, GitLab, Terraform).Experience with Docker and container orchestration.Scripting skills (Bash, Python, Perl).Strong ...

business stakeholders, vendors and project teams. Support integration design between core enterprise systems, including ERP, PLM, HR , self developed cl oud application , document management, service management and data platforms. Evaluate technology options and provide clear recommendations that balance business value, security, compliance, cost, scalability and operational feasibility. ...

based automation, and AI-driven RAN self-optimisation. Key Responsibilities • Define autonomous RAN use cases including self-optimising RAN, self-healing RAN, interference management, energy optimisation, coverage optimisation, capacity optimisation, and fault prediction. • Define RAN KPI models including accessibility, retainability, mobility, throughput, latency, PRB utilisation, interference, handover success, call …/NMS, and vendor automation platforms. • Support Open RAN, near-real-time RIC, non-real-time RIC, xApps, rApps, and service management and orchestration concepts. • Define RAN telemetry, configuration, topology, inventory, and performance data requirements. • Support integration with RAN vendor platforms, OSS assurance systems, inventory, and orchestration layers. ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering ...

resilience. Drive continuous improvement through automation, monitoring and modern infrastructure practices. Manage third-party suppliers, technology partners and infrastructure vendors. Maintain IT governance, asset management, capacity planning and documentation standards. Essential Experience 8+ years' experience in IT infrastructure, enterprise IT or technical operations. Proven experience supporting R&D, laboratory … delivering infrastructure projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership ...

obsolete infrastructure on the platform.Work with other teams to diagnose complex issues.Action life cycle events based on the infrastructure roadmap following the change management process.Creating and maintaining accurate records of Infrastructure services and assets, including documentation.Implementation of technical solutions to meet specification and changes contributing to service improvement … systems management.Participation in Service Transition process and activities.Working within a team or independently to create and implement technical changes.Identifying service inadequacies and contributing to the Customer Service Improvement Plan.Maintaining understanding of current and emerging infrastructure technologies.Working closely with CSOC in the event of received intelligence or Cyber ...

join a leading brand and start your career in IT Support. The opportunity offers the chance to learn and develop skills in IT Service Desk whilst also completing weekly online learning which, upon completion/passing will lead to achieving a recognised certification. The role is a 2 year … also public transport available. Day to day: Provide first-line IT support via telephone, email and in person. Log, categorise and prioritise incidents and service requests using the IT Service Management (ITSM) system. Troubleshoot hardware, software and basic network issues. Escalate complex issues to second or third ...

well as delivering social value to the UK with our products and services.We're looking for a Product Support Engineer to join our Service Operations team, supporting the Crowsnest Mission System and associated laboratory, network and support environments. This is an excellent opportunity for a technically capable and self … play a key role in the through-life support of complex defence systems. You'll provide technical expertise across product support, laboratory management, network administration and customer support activities, helping to ensure systems remain operational, secure and fit for purpose.Working closely with engineering teams, programme stakeholders and customers ...

automation technology and general desktop environments.Act as the first point of contact for IT issues, resolving incidents, coordinating escalations and ensuring smooth IT service delivery across the site.Support new business requirements and project activity, from system installations and testing to deployment, release planning and documentation.Manage hardware procurement, repairs … configuration while ensuring IT equipment, infrastructure and systems remain compliant, secure and fully operational.Deliver user training, create test scripts, support change management processes and maintain high‐quality IT documentation in line with governance and regulatory standards.Travel as needed to our Banbury site to provide hands‐on IT support, ensuring ...

defining our version control, auditingand engineering procedures around delivering production software for deployed systems.Additionally, the role will involve somemaintenanceof physical on-site hardware, network management, server administrationto support our in-house research labs.The successful candidate will ideallypossessa solid technical background in both systems engineering and software development. Job Responsibilities … automationexpertise: Strong Linux systems administration skills, including networking, permissions, servicemanagementand troubleshooting, together withproficiencyin automation and scripting using Python,Bashor similar languages. Configuration and release management: Practical experience with Git-based development workflows, automated testing, artifactrepositoriesand versioned releases, with an understanding of how tomaintaintraceability between source code, build environments, deployedsoftwareand ...