1 of 1 Permanent Microsoft 365 Jobs in Paignton

provided to support your career development. What Youll Do Respond to and resolve IT support requestsvia phone, email, and ticketing system Provide technical support for Windows desktops, laptops, and Microsoft 365 applications Assist with basic network troubleshooting and connectivity issues Escalate complex incidents to 2nd Line or senior engineers Maintain clear and professional communication with clients at … system updates, software installations, and user account management What Youll Bring Experience in 1st Line IT support or a strong understanding of basic IT troubleshooting Familiarity with Windows OS, Microsoft 365, and fundamental networking concepts Strong problem-solving skills and ability to work independently when required Excellent communication and client-focused attitude Willingness to learn and progress … into 2nd Line responsibilities Desirable Extras Certifications such as Microsoft, CompTIA, or ITIL Exposure to Active Directory, Windows Server, or networking devices Interest in virtualisation, cloud technologies, or cyber security Whats on Offer Clear career progression into 2nd Line and eventually 3rd Line roles Training and support towards professional certifications Exposure to diverse technologies and client environments A collaborative More ❯