1 of 1 Permanent Social Skills Jobs in Pershore

line support to users submitting IT Helpdesk tickets, and being a crucial resource in completing IT-related projects. The role will involve face to face, telephone, and Microsoft Teams communication with end users to confirm and troubleshoot problems they are facing. As training in organisational software and systems progresses, the successful candidate will work towards providing elements of second-line … support. They must demonstrate teamwork and communication skills when working independently and as part of the IT team, and when working with a variety end users across all departments. Responsibilities: Respond to and escalate IT Helpdesk tickets as appropriate. Set up and manage user accounts and company devices per IT procedures. Maintain and update software systems including Sage … in technology and ability to self-manage tasks. Familiarity with Windows 10/11 and Microsoft Office applications. Willingness to learn business processes and systems. Team-oriented with effective communication and support skills. High integrity, ownership and problem-solving mindset. Patient and clear communicator with colleagues and customers. Additionally, the following experience would be beneficial: Basic knowledge of Microsoft SQL More ❯