1 of 1 Permanent Social Skills Jobs in Pershore

Helpdesk system. Provide 1st line technical support for hardware, software, and platform issues. Escalate complex issues to 2nd line or specialist teams. Customer Communication: Communicate professionally via phone and email. Keep customers updated on the status of their support requests. Managed Service Tasks: Conduct routine system audits, reporting, and account … line support or technical helpdesk role preferred. Comfortable with helpdesk software (experience with HubSpot is a plus). Strong troubleshooting, problem-solving, and communication skills. Organised, able to manage multiple tasks and tickets simultaneously. Confident using software platforms and explaining them to others. Customer-focused, calm under pressure, and professional. ...