4 of 4 Permanent 2nd Line Engineer Jobs in Peterborough

where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. As a 2nd Line Support Engineer, your primary responsibility is to provide technical support and assistance to customers experiencing technical issues. You will often … whether detected by our monitoring toolset or reported through the Service Desk ticket logging process. A solid theoretical knowledge base is crucial for a 2nd Line Engineer, as it enables you to troubleshoot and resolve issues effectively, ensuring the smooth operation of our systems ...

solution. What truly sets us apart is our people and the effortless experience they create for our customers. We’re looking for a 2nd Line IT Engineer who enjoys solving technical challenges, taking ownership of issues and keeping customers informed throughout. You’ll investigate … resolve issues escalated from 1st Line Support, using your technical knowledge to minimise downtime and get customers back up and running. Working closely with our senior engineers, you’ll also identify opportunities to use AI and automation to make support faster and more effective. ...

Group is seeking a 2nd Line IT Engineer who enjoys solving technical challenges, taking ownership of issues and keeping customers informed. You’ll resolve escalated tickets, mentor junior team members and work with senior engineers on AI-driven automation to improve support. With strong Microsoft ...

seeking a 2nd Line Support Engineer in the United Kingdom to resolve complex technical issues escalated from 1st line. You will work with 3rd line teams, follow defined processes for cloud migrations, and maintain technical accreditations while ensuring high service levels. The role ...