7 of 7 Permanent Customer Experience Jobs in Peterborough

About the role Our Customer Success Managers (CSMs) play a critical role in the ongoing management of our customer relationships. As a CSM your focus will be on ensuring that our customers are wildly successful throughout their journey with Zellis. You'll work proactively with a key set of customer accounts with a focus on ensuring that … the customer is gaining their desired business outcomes. By operating as a trusted advisor and primary contact point, you'll be responsible for the end-to-end customer experience and overall success of the relationship. You'll represent the Voice of the Customer to the internal organisation to ensure their needs are fed back to the … relevant teams in the spirit of continuous improvement and ensuring success. Where the customer partnership needs to be improved you'll be required to implement and deliver on success plans to bring this back on track. By ensuring our customers are successful, it is expected that you can drive customer advocacy activities and loyalty. You'll report to More ❯

The Network Monitoring team are searcing for their new Senior Manager for Wholesale Customer Support. Lining into the Head of Network Monitoring, you will be responsible for the day-to-day management of the Business Wholesale Support function. Providing leadership, direction and technical guidance to a team of Tier 1/2/3 Engineers and a customer outage team. The purpose of this role will be to provide our top tier Wholesale and Direct customer base with an Industry leading support function. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious … talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias More ❯

At Paragon Customer Communications , we don’t just deliver customer communications—we transform the way our clients connect with theirs. As we continue to grow and evolve, we’re looking for a Customer Solutions Developer to join our Output Development team. If you're ready to take on a role that challenges your skills, values collaboration, and … puts customer experience at the heart of everything—you might be exactly who we’re looking for. What You'll Be Doing As a Customer Solutions Developer , you'll be responsible for designing and developing transactional applications using Quadient Inspire software. Working closely with our Client Services and Project Management teams, you’ll translate business logic and … solving. You’ll need: Strong data processing skills A commitment to quality and accuracy Excellent communication skills with both internal teams and external clients Even Better If You Have Experience In : Quadient Scaler Quadient Automation JavaScript Apply now or reach out to learn more. Let's shape the future of customer communications—together. #ParagonCareers #CustomerSolutions #QuadientInspire #DeveloperJobs #JoinUs More ❯

must be able to climb, work at floor and ceiling level inside buildings, tower structures and road side infrastructure, lift heavy drums/cables and recognise coloured wiring Mandatory experience/qualifications: Electrical competency City & Guilds 2360 parts 1+2 or equivalent NVQ or equivalent industry qualification BTEC Electrical Engineering Level 3/HNC/HND/MOET Level …/ET Level 3 or equivalent. Individuals will be required to hold a Full UK manual Driving Licence. Preferred experience/qualifications: 18th Edition Regs - or current electrical regulations, move to preferred list Inspection, Testing and Verification (C&G 2392-10) Experience with Uninterruptible Power Supplies (UPS) F-GAS category 1 Demonstrable experience of repairing and maintaining … Air Conditioning Split systems Experience of working with DC power systems Coaching/mentoring/supervisory experience Due to the nature of power vocational qualifications changing and being updated over time, this list may not always be accurate in the future. It is expected that an individual will be sufficiently experienced in all above criteria some duration after More ❯

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite A previous technical background is NOT essential to apply for this role. Strong customer/call handling experience is essential. Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across … sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established … policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms More ❯

Share This position will be responsible for leading the Pre-Sales design of Enterprise on-premise, off-premise cloud, and hybrid customer solutions. This position will primarily support sales operations in the New England Region (focused in on MA and CT but open to the full NE region), coverage in other regions may be sporadically required. This position provides … solutions. Type: Full Time Location: New England Position Summary This position will be responsible for leading the Pre-Sales design of Enterprise on-premise, off-premise cloud, and hybrid customer solutions. This position will primarily support sales operations in the New England Region, but coverage in other regions may be sporadically required. This position provides on-site client consulting … storage, and networking technologies in addition to at least three or more of the following disciplines: Server, Storage & Network Virtualization & Consolidation (focused primarily on HPE Solutions, but other OEM experience is a plus) VMware, Microsoft End User Computing: Virtual Desktop Infrastructure and Mobile Device Management Citrix XenDesktop, VMware Horizon Private, Public, and most importantly: Hybrid Clouds Enterprise Data Protection More ❯

The Role: Help Desk and Customer Support Manager Location: Peterborough Salary: £45,000 pa + Benefits I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager . This is a newly created role which presents an amazing opportunity to have … motivating and developing a team of administrators, schedulers and help desk operatives to be the best they can be. This role is about taking a fresh look at the customer journey and enabling teams to deliver and effective and focused solution to clients. It is an exciting time to join this company as they continue to go from strength … to strength and grow across the UK Key Responsibilities Oversee the daily operations of the help desk and customer support teams. Develop and implement support policies, procedures, and best practices. Monitor and analyse support metrics to ensure high performance and customer satisfaction. Recruit, train, and mentor support staff. Manage escalated customer issues and ensure timely resolution. Collaborate More ❯