5 of 5 Permanent Customer Experience Jobs in Peterborough

Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within … our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess … excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldn’t be where we are without them! In this role, you'll play a crucial part in assisting our customers More ❯

optimise Trade Mastermind s CRM (HubSpot, Entrepot or similar). Own the structure, workflows, automations, reporting, and system governance. Implement & Enable Lead the implementation of CRM systems across Sales, Customer Experience, Marketing, and Finance. Ensure data integrity, training, and widespread adoption through scalable processes and playbooks. Process & SOPs Build documentation, SOPs, and workflows to turn verbal tribal knowledge … systems that scale. Work with departmental leads to streamline handoffs, automate where possible, and reduce failures. Data, Reporting & Governance Build dashboards (e.g. HubSpot reports, spreadsheets) that track KPIs across customer journey, revenue growth, renewal, and operations performance. Set governance on data entry, tagging, and lifecycle stages across the organisation. Cross-Functional Enablement Partner with the VP of Experience … and establishing governance. Hands-on, scrappy, and builder-minded willing to get in the weeds but also lift to strategic oversight. Collaborative and communicative able to influence across Sales, CX, Finance, and executive leadership. What We Offer Competitive salary: £50,000 £65,000 basic salary. Continuous professional development with a clear pathway for progression. A fast-paced, entrepreneurial environment with More ❯

D365 developers and systems support analysts. Plenty of resource, you will not manage but have task management and access to a talented willing team of developers. We need An experience CRM architect who knows MS Dynamics well, particularly CE Someone who can handle stakeholders confidently You need to be based in the UK and happy to travel occasionally (once … a quarter ish) Ideally relevant qualifications and education (not essential) The values and ethos of the company Caring about the customer (the CRM is simply to make the customer experience and care better) Caring about your colleagues, the environment is inclusive and supportive Try to improve things Try to enjoy your work For more information please contact More ❯

Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences. A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power … going forward. They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance. Requirements: Hands-on experience with SQL, SSIS, SSRS and SSAS Experience developing reporting solutions in Power BI with use of DAX Strong understanding of Data Warehousing principles Experience working in Agile … environments Experience working in regulated environments, ideally financial services Knowledge of Azure data platform technologies would be desirable but not essential Benefits: Salary up to £60,000 depending on experience Discretionary bonus 25 days annual leave plus bank holidays Holiday purchase scheme Pension Private medical and dental insurance Health cash plan Critical illness insurance Health assessment Life assurance More ❯

network operators and OEMs through facilities management, resource management, IT and SaaS management, and digital transformation services. The company is committed to delivering high-quality solutions and ensuring exceptional customer experiences. Since 2000, Genesis has consistently earned recognition for its excellence in service delivery and strong commitment to health and safety standards. ?? Were Hiring: Assistant Project Manager Are you … support recruitment initiatives. Motivate the team and contribute to project success. ? What Were Looking For: Knowledge of mobile network architecture and 2G/3G/4G/5G technologies. Experience in multivendor environments. Strong administration and MS Office skills. Customer-focused with a proactive mindset. Experience in supporting project budgets and documentation. ?? Desirable: Strong communication and technical More ❯