5 of 5 Permanent ITSM Jobs in Peterborough

CDW is seeking a Service Delivery Manager to oversee commercial, contractual, and operational governance across managed services for assigned customers. You will drive service performance, governance artefacts, and continuous improvement to deliver high-quality customer ...

Coordinator who already manages workloads, escalations and service levels and is ready to step into a lead role. Experience working with SLAs, CRM/ITSM systems or work allocation tools would be useful, but were not looking for somebody who ticks every box. More important is that youre organised, comfortable ...

days, working within the IT team as a SharePoint SME to support and improve critical SharePoint solutions. You will handle administration, resolve incidents, support ITSM and project tools on SharePoint, and collaborate with stakeholders to deliver efficient SharePoint services and process improvements. #J-18808-Ljbffr ...

Highlight and support service-led growth opportunities in collaboration with account teams Contribute to commercial positioning through strong stakeholder relationships 3. Service Delivery Oversight & ITSM Oversee service performance across Incident, Request, Change, and Problem Management Maintain visibility of service health, escalations, and operational risks Support critical incident management, post-incident … reviews, and service recovery activity Drive proactive risk mitigation, stability improvement, and service optimisation Promote adherence to ITSM best practice while ensuring practical delivery outcomes 4. Reporting & Insight Produce accurate, meaningful service reporting aligned to contractual and customer requirements Analyse operational performance data to identify trends, risks, and improvement opportunities ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...