1 of 1 Permanent Mentoring Jobs in Peterborough

team activities, monitoring performance, and acting as an escalation point for complex issues. The Team Leader plays a key role in maintaining service quality, mentoring team members, and driving continuous improvement. Key Accountabilities & Responsibilities: Supervise and coordinate the daily activities of the service desk team to ensure consistent and high … ensure incidents and requests are resolved within agreed SLAs. Act as the first point of escalation for technical and customer service issues. Provide coaching, mentoring, and support to service desk analysts to improve performance and knowledge. Conduct regular 1:1s, team meetings, and contribute to performance reviews. Ensure accurate documentation ...