Peterborough, Cambridgeshire, East Anglia, United Kingdom
Vistry Group
to end users and other members of IT staff as required Always Adhere to the IT Security Strategy Communication Communicate with members of the IT department to ensure internal SLA's are met Attend departmental meetings as required, contributing as necessary Provide regular updates on progress to relevant teams and individuals Health and Safety Ensure you have read the Company More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom Hybrid/Remote Options
Gerrard White
are at the heart of everything we do. What You'll Do As an integral part of our Application Support team, you'll: Deliver first-class application support , ensuring SLA targets are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate More ❯
Bretton, Peterborough, Cambridgeshire, England, United Kingdom Hybrid/Remote Options
Vermelo RPO
are at the heart of everything we do. What You’ll Do As an integral part of our Application Support team, you’ll: Deliver first-class application support , ensuring SLA targets are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate More ❯
Peterborough, Cambridgeshire, England, United Kingdom
Zellis
Managed Services blueprint and escalate deviations to the design authority. Skills & experience You will be experienced in delivering against the following Key Performance Indicators (KPIs) Service Delivery & Operational Excellence SLA/KPI Compliance Rate – % of services delivered within agreed SLAs. Audit & Control Scores – Results from internal/external audits. Customer Complaint Resolution Time – Average time to resolve escalated issues. Transition More ❯
