Head of Operational Excellence
- Location
- Peterborough, England, United Kingdom
Hybrid) Contract : Permanent, Full Time We're seeking an experienced Head of Operational Excellence to lead the evolution of service management, support operations and reliability practices across BTS. This role will play a critical part in ensuring our technology services are resilient, scalable and focused on delivering an outstanding … service lifecycle management. Experience modernising service desk functions through automation, AI and self-service capabilities. Knowledge of Site Reliability Engineering (SRE) and reliability-focused operating models. Strong stakeholder engagement and influencing skills. Experience driving operational transformation and cultural change. A passion for service excellence, simplification, automation ...