2 of 2 Permanent Customer Engagement Jobs in Poole

1st line Support Engineer/Customer Support Location: Poole or Buckinghamshire Super Hybrid ( 1 day a week in the office) Salary is 25k - 28k Skills: 1st line support, Troubleshooting, Networking, Telephony, Windows Server, Diagnostics, Scripting, Monitoring, Configuration, Communication, Customer Service, Composure, Teamwork Were Hiring: Customer Support Engineer (1st line support) Hybrid (1 Day/Week in Office … person with a tech-savvy edge? Do you thrive in fast-paced environments and know how to keep your cool when things get busy? If you have a strong customer service mindset, a friendly, positive personality, and a solid grasp of Windows Server and networking basicswe want to hear from you! The Role: Were looking for a Customer Support Engineer/1st line support Engineer to join a high-performing Customer Service team and be the first line of contact for customers. Youll triage and resolve incidents, problems, and service requests across a suite of Customer Engagement solutionsmaking a real difference every day. This is a hybrid role with an expectation of 1 day More ❯

Systems Engineer whos passionate about delivering real-world solutions to customers. If youve supported technical projects, worked with infrastructure or cloud systems, and are eager to grow into a customer-facing delivery rolethis could be the perfect opportunity. Were committed to supporting your growth. In return, youll benefit from a clear development path that includes opportunities to gain industry … recognized certifications (such as Cisco or AWS) and hands-on experience in project delivery techniqueshelping you build the skills needed to thrive in customer-facing engineering roles. Responsibilities: Support the delivery of technical solutions to customers, ensuring alignment with requirements and project goals. Assist in gathering, documenting, and managing technical requirements throughout the project lifecycle. Contribute to the design … configuration, and integration of IP-based infrastructure and cloud systems. Participate in system testing, validation, and customer acceptance activities. Collaborate with internal teams (Engineering, DevOps, Support, PMO) to ensure smooth project execution. Help prepare technical documentation and customer-facing materials. Attend customer meetings and site visits, with occasional travel and overnight stays. Qualifications & Experience: Some experience working More ❯