3 of 3 Permanent Customer Service Jobs in Poole

the first point of contact for IT issues, logging and managing tickets through the ITSM system. Providing first-line technical support to users via phone, email, chat, and self-service portals. Troubleshooting and resolving hardware, software, and network issues within your skill level, escalating where necessary. Supporting users with Microsoft Office applications, Windows operating systems, and mobile devices (iOS … Android). Assisting with Active Directory tasks such as password resets and account management. Maintaining high-quality customer service in line with SLAs and company standards. Collaborating with second-line and resolver teams to escalate complex issues. Updating documentation of known fixes and contributing to IT knowledge bases. Ensuring clear communication with users by providing updates and guidance … in non-technical terms. You'll be supported by an experienced Service Desk team and receive structured training through Baltic Apprenticeships . Desired Skills, Qualities, and Knowledge: A self-starter with a proactive attitude and a willingness to learn. Strong communication skills - confident speaking with users and explaining technical issues in plain language. Respectful, professional, and aligned with Codestone More ❯

through Southern Educational Professional Services Ltd; a subsidiary of the College. The Senior Desktop Analyst Role: As our Senior Desktop Analyst, you will be a key part of a customer focussed IT Services team and fundamental to the delivery of: an IT desktop experience which meets the need of all of our users application deployment desktop automation and remote … ll ideally have: Minimum of Level 3 National Qualification in IT or a Computing related subject. Good interpersonal and written skills. Good communication skills. Demonstrable proven track record in customer service skills. Methodical approach to problem solving. Good organisational skills. Demonstrable passion for IT and IT Systems. Good knowledge of IT hardware and experience in PC Maintenance. At … and network support. Benefits you will receive: You will receive excellent benefits and a competitive salary: 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service up to 4 days additional leave during the Christmas closure period Access to Discount Schemes at multiple retailers Enrolment into the NEST Pension Scheme Closing date:- 3 November More ❯

/Account Manager on a full-time permanent basis. The Sales Support and Account Management function plays a pivotal role in enabling the business to grow and deliver exceptional service to clients. This includes providing high-quality administrative support to the sales team, managing day-to-day client relationships, and ensuring customers receive maximum value from the company’s … improvements. The role requires excellent organisation, strong communication skills, and a proactive approach to building client satisfaction and retention. Key Responsibilities: Act as the first point of contact for customer queries, providing timely and professional responses. Support the sales team with administrative tasks including CRM updates, order processing, and reporting. Manage and nurture client relationships to drive satisfaction, retention … and upsell opportunities. Coordinate and schedule client meetings, demos, and follow-up activities. Maintain accurate sales records, ensuring data integrity across systems. Collaborate closely with sales, marketing, and customer success teams to ensure a seamless client experience. Assist in preparing proposals, presentations, and client-facing documentation. Monitor and report on account activity, providing insights to sales leadership. Identify opportunities More ❯