Application Support Engineer
Poole, England, United Kingdom
Peaple Talent
to own vehicle is essential. Ke y Accountabilities Ownership and management of tickets, in accordance with SLA’s and priorities and in line with ITIL-based incident and problem management processes Software application and hardware managed services Resolving issues, updating customers, closing tickets and documenting if required Handling inbound telephone … rota based) On-site client support (when required) Required Professional Skills/Experience Service-desk experience Technical & Application support experience Experience working in an ITIL-based team Experience working within strict customer SLAs High competency in MS Office applications; Word, Excel, Outlook etc. Desirable Professional Skills/Experience Experience working More ❯
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