SaaS Software Support Analyst
- Hiring Organisation
- Mexa Solutions LTD
- Location
- Poole, Dorset, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £36,000 per annum
attention. Some days, that means analysing recurring incidents and taking ownership of Problem records. Others, you’ll review monitoring and capacity data, prepare customer service reports or follow up with colleagues to keep outstanding actions moving. Your work will include: Application/software support for ongoing customer issues … SaaS platform Identifying trends and helping drive recurring software issues towards resolution Reviewing monitoring tools and service data to spot risks and opportunities Producing and presenting clear, useful customer service reports Helping Product Managers understand customer concerns and their business impact Working with Support teams to keep ...