1 to 25 of 59 Permanent Customer Experience Jobs in Portsmouth

Manager required with a background in SaaS ideally from a telematics or fleet management/fleet safety software background who has managed the entire customer journey from developing the customer relationship once a sale is concluded from the software onboarding/implementation, to developing strategic account plans, conducting … account reviews to ensure a streamlined customer experience and to Manage the customer lifecycle to ensure customer product adoption/value and company success, contract renewal and identify and drive upselling and expansion of accounts is required by world leader in AI driven driver real-time … Allowance + Bonus dependent on Commission Circa 20-30% + Benefits Key skills required for the role of Account Manager – SAAS – Telematics include Proven experience in large customer account management and customer success within a SaaS software business for strategic accounts, continuously balancing company and customer More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

Product Lead Product: AI-Driven CRM & Customer Experience Platform Industry: Green tech Phase: 0-1 Launch Location: UK, Fully Remote Salary: up to £130,000 A high-growth tech business is building a next-generation, AI-first CRM and customer experience platform which will serve over … You’ll own the product vision, strategy and delivery across three core pillars: Agent CRM: AI-augmented, intuitive tooling Mobile App: Proactive, self-serve customer experience (think Monzo/Starling-style flow) Concierge Journeys: Seamless workflows for billing and account services Why this role stands out: Greenfield build … spin-out potential as a SaaS platform Work alongside exceptional technologists and product thinkers You’ll thrive here if you: Have led CRM or customer-facing platforms from scratch Are comfortable owning end-to-end product delivery in lean teams Know how to ship fast while keeping quality high More ❯

About TELUS Digital TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central … America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office … teams for delivery locations and solution types Model operational variables & relevant data to generate projected P&Ls of future accounts for AI and joint-CX opportunities Incorporate results into summary financial reports that detail pricings, complying with the financial objectives of the company Support post-implementation reviews of new businesses More ❯

to a Manager of Product Support, our Product Support Analysts are the core of what we do, which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and … call resolution, troubleshooting any errors and getting our customers back up and running so they can complete their work. Whether you are experienced in customer support looking to step into technical for the first time, or you’re a seasoned tech support analyst - we have an opportunity for you … A typical day as a Product Support Analyst will include... Answering incoming B2B customer tickets via phone, email, and/or chat, asking questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. More ❯

successful & timely implementation of the UMAX* solution at our customers’ premises in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the … tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve. As our Functional Consultant, you... are the link between Business and … IT manage customer expectations , and translate Business & Functional requirements into application solutions attend workshops & meetings with the customer onsite follow up on testing and guarantee quality of the solution contribute to the further evolution of the Itineris standard UMAX solution take ownership of the assigned modules in the More ❯

development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising - all while keeping things collaborative and fun. Your Mission: Are you passionate about … unlocking the power of customer data? We're looking for a talented Lead Data Engineer to spearhead the design, development, and optimisation of our critical CRM and customer data transformation. You'll play a pivotal role in building the data foundations for advanced analytics, personalised customer experiences … What You'll Do: Design & Build: Architect, build, test, and deploy robust, scalable, and reliable data pipelines, focusing on ingesting and transforming CRM and customer data from various sources. Lead & Innovate: Take technical ownership of customer data integration solutions within our data platform (AWS/SQL Server). More ❯

work with innovative businesses who care about data-driven, human-centered hiring. About the Role We're looking for a proactive and people-centric Customer Success Manager to join us on a freelance basis. You’ll play a vital role in ensuring our clients have an exceptional experience … to ensure client feedback informs product development Identify growth opportunities within accounts and support upsell/cross-sell initiatives Help refine and improve our customer experience processes as we scale Ideal Background 2+ years of experience in customer success, account management, or client-facing roles Experience More ❯

are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a Customer … ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey. … Key Responsibilities: Deliver outstanding customer support via phone, email, or chat. Resolve customer inquiries and complaints professionally and efficiently. Maintain accurate records of customer interactions in CRM systems. Build strong relationships with customers through personalized service. Collaborate with colleagues to improve processes and enhance the customer More ❯

Temenos Implementation (Lending, Integration & Data Migration) Role type: Contract Location: Remote or Hybrid in the UK Rate: Negotiable A leading Digital Transformation that revolutionise customer experience are looking for an experienced Programme Manager to lead a comprehensive implementation of the Temenos Core Banking System. This role places particular … regression testing for lending workflows, data migration, and integrations. Support change management, user training, and operational readiness activities across impacted departments. Required Skills and Experience Extensive experience delivering Temenos implementation programmes, with particular focus on Temenos Lending (TLC/LC) or tailored lending solutions. Strong expertise in both … Basel). Exceptional stakeholder engagement and leadership across cross-functional teams. Proficiency in recognised programme and project management methodologies (Agile, Waterfall, PRINCE2, MSP). Experience in managing third-party vendors and globally distributed delivery teams. Preferred Qualifications Recognised certifications in project/programme management (e.g., PMP, PRINCE2, MSP). More ❯

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises … can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com Want to … drive collective success. Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity More ❯

development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising — all while keeping things collaborative and fun. What you will be doing and … of business-critical systems. From architecting clean, scalable integrations between internal and external platforms to overseeing the development of vital applications that power our customer service and operations — your work will be foundational to how we operate and grow . You’ll be at the technical heart of a … ensuring technology choices and development practices are aligned with business needs and delivered with excellence. What you will own Enterprise COTS SaaS platforms covering: Customer service and sales lead management Back office automation platform Call centre platform Bespoke development covering: Agent Reservations (Configure, Price, Quote and Book) Booking management More ❯

development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising — all while keeping things collaborative and fun. What you will be doing and … of business-critical systems. From architecting clean, scalable integrations between internal and external platforms to overseeing the development of vital applications that power our customer service and operations — your work will be foundational to how we operate and grow . You’ll be at the technical heart of a … ensuring technology choices and development practices are aligned with business needs and delivered with excellence. What you will own Enterprise COTS SaaS platforms covering: Customer service and sales lead management Back office automation platform Call centre platform Bespoke development covering: Agent Reservations (Configure, Price, Quote and Book) Booking management More ❯

development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising — all while keeping things collaborative and fun. What you will be doing and … of business-critical systems. From architecting clean, scalable integrations between internal and external platforms to overseeing the development of vital applications that power our customer service and operations — your work will be foundational to how we operate and grow . You’ll be at the technical heart of a … ensuring technology choices and development practices are aligned with business needs and delivered with excellence. What you will own Enterprise COTS SaaS platforms covering: Customer service and sales lead management Back office automation platform Call centre platform Bespoke development covering: Agent Reservations (Configure, Price, Quote and Book) Booking management More ❯

Advisory capability. Unfortunately, sponsorship won't be available for this vacancy. We have a top end budget of £88k for this role (dependant on experience) as well as an £8k bonus. The role will primarily be remote with occasional travel as and when required dependant on client needs. (Likely … cloud-powered solutions Designing cloud operating models for public, private, hybrid and multi-cloud environments Advising on cloud adoption, security, DevSecOps, data transformation, and customer experience evolution Collaborating with senior stakeholders and cross-functional teams to deliver measurable outcomes Building client relationships and identifying new opportunities to drive … dynamic environments, love solving complex problems, and know how to balance innovation with execution. Here’s what you bring: Minimum of 7 years commercial experience within technology Proven experience designing and delivering cloud strategies on AWS, Azure, or GCP Track record of successful cloud migrations and enterprise transformations More ❯

we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can More ❯

based (with relocation support offered) This is a key role where you’ll be instrumental in aligning business needs with IT solutions—aviation industry experience is essential. About the Role: As the IT Business Analyst, you will act as the link between airline business units and the IT department. … Your mission: to enhance customer experience through effective analysis, documentation, and implementation of IT-driven business improvements. You will take ownership of the full lifecycle of IT solutions—from requirements gathering through to implementation and training. Key Responsibilities: Gather and analyse business requirements through direct engagement with stakeholders. … needed. Identify industry innovations and recommend them to the business. Provide monthly reporting on project and support activities Requirements: Essential: Minimum 2–3 years’ experience as a Business Analyst within the aviation industry (e.g., airline, GDS provider, or aviation tech). Strong working knowledge of airline reservation systems, GDSs More ❯

and leading cross-functional collaboration across service lines. This analyst role is ideal for someone with a blend of consulting/research and procurement experience—particularly in outsourced and tech-enabled services categories. The Vice President for SVM will report to the Partner leading the SVM service line and … high value engagement that proactively identify opportunities for deeper support in key tech, tech services, and BPO categories (e.g., pricing, cloud, GenAI, finance, HR, customer experience) Actively participate in revenue generation—partnering with Sales on sales calls, respond to RFPs, and refine proposals for memberships and projects related … Operate with a growth mindset, bringing innovation and market sensitivity to the development of new offerings and insights Ideal Candidate Profile 10+ years of experience in strategic sourcing, vendor management, or procurement consulting or research Preferred background includes a blend of consulting or professional service delivery, enterprise procurement roles More ❯

stakeholders Conduct usage reviews and performance check-ins with clients Identify opportunities for upselling, cross-selling, and renewals Collaborate with internal teams (Product, Sales, Customer Success) to support client needs Keep customer data and CRM systems (e.g. Salesforce) accurate and up to date Provide regular forecasting and revenue … reporting Feed insights back into product development and customer experience strategy What We’re Looking For 3+ years in a B2B software Account Management Experience in proptech or the property industry Track record of growing accounts and driving client satisfaction Strong communicator with excellent relationship-building skills More ❯

Salary range: £45k - £65k (depending on experience). About Morpheus: We are providing a new way to do specialist lending, combining market-leading technology with over 250 years of human experience . By putting customers & brokers at the forefront of our thinking, we are driving innovative change to … edge technology to streamline the underwriting process, eliminating paperwork and manual inefficiencies. Our secure digital platform integrates brokers, lenders, and conveyancers, offering a seamless customer journey as we endeavour to complete all loans within 10 days. What are we looking for? We are seeking an entrepreneurial and experienced Bridging … Draft and review offer letters to ensure clarity and accuracy. Ensure pre-completion conditions are satisfied, allowing for secure case progression and a seamless customer experience. Ensure that full and accurate records are maintained for all cases from application through to completion. Assist with post-completion activities , ensuring adherence More ❯

meet ethical, legal, and compliance standards. Develop robust monitoring and governance processes for automated workflows and decision-making systems. What are we looking for? Experience with AI Agents, N8N and other AI Technologies Ability to build and manage agentic workflows including a working knowledge of MCP and A2A protocols … Skills in technology leadership roles, with a focus on AI, automation, or digital transformation. Experience in a Digital/Technical business Proven experience in deploying business level AI and RPA solutions Deep understanding of ML, NLP, and intelligent workflow orchestration tools. Strong communication skills. Ability to manage complex … parameters of company processes. Outstanding ability to build strong relationships and generate positive referrals. Ability to solve problems in challenging situations, whilst keeping the customer experience at the forefront. Exceptional time management and organisational skills Self-reflective, able to take on feedback with the desire to develop professionally More ❯

Support - to advocate for your customers’ needs. Lead technical reviews, run health checks, and proactively identify areas to maximise platform performance. Ensure a seamless customer experience and drive long-term satisfaction and retention. What Does Success Look Like? You should quickly establish yourself as a trusted advisor, driving … re proactive in identifying challenges before they arise and are seen as a strategic partner by your clients. What You’ll Bring: 3+ years’ experience in a technical, customer-facing role (TAM, Sales Engineer, Solutions Architect, etc.) Strong background in networking , cloud technologies, and enterprise infrastructure Excellent communication … skills - fluent in both French and English Ability to work cross-functionally and build deep relationships with both technical and business stakeholders A proactive, customer-first mindset and a passion for helping enterprise clients succeed Note: Due to high volumes of applicants, only shortlisted candidates will be contacted within More ❯

to build a career in product management. As an Associate Product Manager, you’ll work closely with senior product leaders, gaining end-to-end experience in the product lifecycle while directly contributing to the evolution of innovative Smart Grid and Energy Market software solutions. You’ll be the voice … of the user, translating real-world feedback into actionable insights that shape future development. Your work will be central to improving customer experience and supporting the go-to-market strategy. Key Responsibilities Drive product discovery by analysing user feedback, conducting market research, and testing ideas. Act as a … customer champion, representing their needs in product design and strategy. Create and maintain high-quality product documentation (user requirements, user stories, etc.). Support backlog management and sprint planning with cross-functional development teams. Support product demos with prospective and existing users. Collaborate across Product, Engineering, Sales, and Marketing More ❯

role is suited for an individual with deep technical expertise in NICE CXone and a passion for resolving complex technical issues in a dynamic, customer-focused environment. The Tier 3 Engineer will serve as the final point of escalation for technical support and play a key role in ensuring … optimal system performance and customer satisfaction. Key Responsibilities: Deliver expert-level troubleshooting and resolution for complex, escalated technical issues related to the NICE CXone platform and associated systems. Collaborate directly with clients to investigate and resolve problems involving platform functionality, integrations, and performance. Support and mentor Tier 1 and … infrastructure, networking, and security principles. Excellent communication and interpersonal skills; capable of explaining technical concepts to diverse audiences. Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. Ability to manage multiple priorities in a high-pressure, fast-paced setting. JBRP1_UKTJ More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … SDET) - Java Location: United Kingdom About Us We are a leader in the fintech space, driven by innovation and committed to delivering a seamless customer journey that is both user-friendly and efficient. Our Technology team is comprised of Testing, Engineering, DevOps, Change, Service Management, and Architecture. Organized into … tests into CI/CD pipelines for continuous testing. Advise developers on unit testing best practices to drive shift-left defect detection. Essential Skills & Experience: Proven experience in an SDET/Test Automation role. Key Requirement: Hands-on experience testing Native Apps using Appium . Proficiency in More ❯